Infosys BPM is Hiring - 1 to 4 years of exp - International voice processInfosys BPM • bharatpur, India
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Infosys BPM is Hiring - 1 to 4 years of exp - International voice process
Infosys BPM • bharatpur, India
3 days ago
Job descriptionExperience : 1–4 years in international voice process or customer support. Communication : Excellent verbal and written communication skills in English. Ability to handle international clients and adapt to different cultural contexts. Strong problem-solving and customer service orientation. Basic computer proficiency and ability to work with CRM tools. Shift : Comfortable with night shifts and rotational shifts. Education : Graduate in any discipline (preferably). Work Environment : Ability to work in a fast-paced, target-driven environment.
Customer Support Executive – International Voice Process
Location : Bangalore
Experience : 1–4 years in International Voice Process
Job Summary :
We are looking for dynamic professionals with excellent communication skills and prior experience in handling international clients for our International Voice Process . The role involves providing exceptional customer support and ensuring high-quality service delivery.
Key Responsibilities :
- Handle inbound and outbound calls for international customers.
- Resolve customer queries and provide accurate information in a timely manner.
- Maintain professionalism and empathy while interacting with clients.
- Document interactions and update systems as per process guidelines.
- Meet performance metrics including quality, productivity, and customer satisfaction.
Required Skills & Qualifications :
Additional Requirements :
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Years • bharatpur, India