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Operations Lead

Operations Lead

ekincareDindigul, IN
5 days ago
Job description

The Operations Lead will manage end-to-end onsite campaign execution across PAN India, lead the operations team, ensure strong vendor relationships, and drive customer satisfaction and meet performance standards.

Designation : Operations Lead.

Location : Hyderabad (WFO)

Success Metrics :

  • 60%+ Monthly Utilisation across all campaigns.
  • 350–500 Campaigns Successfully Executed per month.
  • Minimum 50% NPS, with a target to achieve 75% NPS.
  • On-time service delivery with SLA adherence above 95%.
  • Reduction in Escalations month-over-month.
  • Cost Efficiency achieved through effective price negotiation.

Key Responsibilities :

  • Lead and monitor the onsite team to ensure timely and error-free campaign execution.
  • Ensure smooth execution of multiple campaigns across PAN India.
  • Achieve monthly utilisation targets and manage 350–500 campaigns.
  • Build and maintain relationships with partners and vendors for on-time execution.
  • Oversee vendor management, including pricing and performance.
  • Ensure customer experience standards and drive NPS improvements.
  • Handle escalations and provide performance analysis and reports to senior management.

    • Qualifications & Skills :

  • Bachelor’s degree (MBA preferred).
  • 3–6 years of experience in operations, field execution, or vendor management.
  • Strong leadership, stakeholder management, and negotiation skills.
  • Ability to manage high-volume operations and tight timelines.
  • Proficiency in Excel / Google Sheets and reporting.

    • At ekincare, we are not just building a product — we are redefining how India experiences corporate healthcare. This is an opportunity for high-caliber professionals who want to create meaningful impact at scale and fast-track their careers.

  • Be part of a winner – A Series B-funded, high-growth startup with patented technology, trusted by 1000+ companies across industries.
  • Shape the future of health-tech – Work on cutting-edge solutions in one of the fastest-growing domains.
  • High-impact role – Direct exposure to top management, influencing strategy and outcomes.
  • Thriving in a dynamic, flat-hierarchy environment with a “fast fail, fast learn” culture that empowers experimentation and rapid iteration.
  • Career acceleration – ESOPs, attractive performance-based incentives, and the possibility of multiple promotions within a year.
  • Empowered environment – Dynamic startup culture, flat hierarchy, and a “fast fail, fast learn” approach.
  • Holistic growth – 360-degree appraisal process and learning opportunities beyond your function.
  • Well-being matters – Comprehensive medical benefits and fitness perks, including gym, yoga, Zumba, and more.

    • If you are serious about your career and ready to operate at the top of your game, ekincare is where you belong.

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    Operation • Dindigul, IN