Business Operations Manager
We are seeking a highly skilled Business Operations Manager to join our team. As a key member of our operations group, you will play a critical role in supporting the execution of client-facing deliverables and driving operational excellence across our staffing programs.
Key Responsibilities :
- Prepare Quarterly Business Reviews (QBRs) : Gather data, assemble presentations, and ensure timely delivery.
- Manage RFPs : Partner with stakeholders to gather content and respond to client requirements.
- Coordinate Client Scorecard Meetings : Ensure accuracy and alignment with reporting expectations.
- Own Operational Processes : Support staffing programs and internal delivery workflows.
- Track Task Completion and Drive Accountability : Across operational initiatives.
- Maintain and Update Process Documentation : Including SOPs and playbooks.
- Support Process Improvement Efforts : Identify gaps, streamline workflows, and document best practices.
- Collaborate with Internal Teams : For operational alignment.
- Prepare Internal Summaries and Reports : For leadership visibility and performance monitoring.
Requirements :
5+ Years of Experience in operations, program coordination, or business support roles, preferably within staffing or professional services.Proven Ability to Manage RFPs and structured client documentation.Experience Gathering and Presenting Data for business reviews or client reporting.Strong Organizational Skills and attention to detail.Excellent Communication Skills , preparing executive-facing deliverables.High Proficiency with Microsoft Excel , PowerPoint, and other reporting tools.