Assistant Manager / Manager - Merchant Onboarding

Key Responsibilities :

• Team Leadership :   Lead and mentor a team of Onboarding Specialists, providing guidance, support, and coaching to ensure high performance and continuous improvement.
• Process Optimization :   Develop and optimize merchant onboarding processes to enhance efficiency, accuracy, and customer satisfaction. Identify bottlenecks and implement solutions to streamline operations.
• Compliance Management :   Ensure that all onboarding processes adhere to regulatory requirements and internal policies. Stay up-to-date with industry regulations and implement necessary changes to maintain compliance.
• Stakeholder Collaboration :   Collaborate with cross-functional teams, including Sales, Customer Support, and Product Development, to align onboarding processes with overall business goals and customer expectations.
• Quality Assurance :   Implement quality assurance protocols to maintain the highest standards in data accuracy and customer communication during the onboarding process.
• Reporting and Analysis :   Generate regular reports and analyse key metrics to evaluate team performance and identify areas for improvement. Use data-driven insights to make informed decisions.
• Customer Focus :   Uphold a customer-centric approach, ensuring merchants have a positive onboarding experience and receive timely and accurate information throughout the process.

Required Qualifications :

Skills and Experience :

Skills Required

Onboarding, Customer Support, Accuracy