Associate Manager - (Strategy and Business Operations)

About the Team

Navi operates across Lending, Health Insurance, Mutual Funds, Gold, and UPI. This role is within the Strategy & Business Operations (SBO) function, which supports all business lines and serves as the front-end for non-automated customer interactions.

SBO's Core Mandate :

• Act as the voice of the customer within Navi and represent Navi to its customers.
• Drive industry-first, customer-facing innovations to solve large-scale problems (e.g., increasing cashless health claims from 50% to 90%, or tackling fraud in debt management and claims).

Key Operating Verticals :

better our offerings.

Central Functions :

About the Role

At SBO, we are looking for bright people who are at the very cusp of their professional journey

and have potential to be in the top 0.1% in whatever they take up. This position provides a chance to work with the best and in process learn what it takes to attain the highest professional potential.

If you are someone who has exceeded expectations in MOST of the things you have taken up in

your life (be it academics, or work, or any hobbies), it’s a place made for you.

What We Expect From You

Must Haves

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

Our Culture

The Navi DNA

Ambition. Perseverance. Self-awareness. Ownership. Integrity.

We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and

improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you.

We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi

At Navi, it’s about how you think, build, and grow. You’ll thrive here if :