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Supervisor - OPD Pharmacy
ConfidentialGurgaon / Gurugram9 days ago
Job descriptionSupervise stock levels, reorder cycles, and prevent stockouts or overstocking. Ensure proper storage conditions (temperature / humidity) for sensitive medications. Conduct regular inventory checks and coordinate with central stores or vendors. Ensure compliance with Drug and Cosmetics Act, NABH, and internal pharmacy protocols. Monitor expiry management and ensure prompt removal of expired / near-expiry drugs. Maintain accurate documentation for drug receipts, issues, and narcotic drug handling. Train and mentor pharmacists, interns, and assistants on SOPs, drug knowledge, and safety. Conduct periodic performance evaluations and feedback sessions. Resolve team conflicts and promote a collaborative work culture. Address patient queries related to prescriptions, dosages, and drug interactions. Ensure privacy, safety, and courteous service to all patients. Escalate issues to clinical or administrative teams when necessary. Ensure proper use of pharmacy software / ERP system for dispensing and reporting. Generate and submit daily / weekly reports on pharmacy performance, billing, and consumption. Assist with data required for audits, compliance inspections, and quality initiatives. Educational Requirement : D. Pharm / B. Pharm (M. Pharm preferred) from a recognized institution Valid Pharmacy Council registration (State or PCI) Experience : Minimum 3–5 years in a hospital or retail pharmacy setting At least 1–2 years of supervisory or team lead experience in pharmacy operations Strong knowledge of pharmacology, drug interactions, and prescription safety Inventory and supply chain management skills Proficiency with pharmacy information systems and billing software Leadership and staff management abilities Excellent communication and customer service skills Detail-oriented with a strong commitment to accuracy and compliance
Key Responsibilities :
1. Operational Supervision
- Oversee and coordinate all dispensing activities in the OPD pharmacy.
- Ensure accurate and timely dispensing of prescribed medications.
- Monitor prescription audits, billing, and patient counselling processes.
- Manage pharmacy scheduling, shift coverage, and workflow efficiency.
2. Inventory & Stock Management
3. Regulatory & Quality Compliance
4. Team Leadership & Training
5. Patient Interaction & Service
6. Technology & Reporting
Qualifications & Experience :
Skills & Competencies :
Skills Required
Inventory Management, Customer Service, Compliance
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Supervisor • Gurgaon / Gurugram
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