Associate Manager O365

Job Description

Responsible to provide high end Technical & Project based support & consultation for Office365 Cloud services.

The candidate will be required to architect, design and implement solutions using different

services & solutions offered by MS Office365 package.

Handle Tier 3 operations for all Office365 workloads majorly :

Exchange Online

SharePoint Online

Microsoft Teams

Security & Compliance

Help Tier 1 & 2 resources to address the Office365 related issues.

Troubleshooting the advanced Office365 issues and performing call backs ensuring issues

are resolved in the defined SLA & appropriate solution is provided to the customer.

Will be responsible for updating, sharing daily, weekly & monthly Office365 related tickets tracker & analysis.

Resolving any global cross-functional or work-team issues

Defining key management routines and governance strategy to ensure effective business

process execution.