YASH Technologies - SAP CS Consultant - AWS Platform

Key Responsibilities :

• Provide deep functional expertise in SAP CS (Customer Service) module covering :
• Organizational Structure and CS Master Data
• Supporting Document Types for Service and Pricing
• Corrective and Preventive Maintenance Services
• Service Contract Management
• Service Monitoring and Analytics
• Warranty Claim Management (Customer Claim and Supplier Recovery Processing)
• In-House Repair (3XK)
• Recurring Services
• Service Order Management
• Interaction Center Service Request Management
• Conduct business process requirements analysis, identify gaps, and propose solutions.
• Design, develop, and support RICEF-W objects within the CS module.
• Troubleshoot and resolve SAP CS issues; provide ongoing support and maintenance.
• Build and manage integration of SAP CS with non-SAP applications to ensure seamless data flow.
• Utilize ticketing and support tools such as ServiceNow and SAP Solution Manager to manage and track issues.
• Work closely with stakeholders to establish and maintain customer trust and satisfaction.
• Provide support in a 24 x 5 environment, ensuring high availability and timely resolution of issues.

Required Skills and Experience :

Educational Qualifications :

(ref : hirist.tech)