Technical Support Specialist

Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. As a key member of our support staff, you will play a crucial role in ensuring the smooth operation of our systems and providing excellent service to our clients.

Job Description :

The ideal candidate will have experience in technical support, with a strong understanding of Windows operating systems, MS Office suite, basic networking, and common business applications. They will be able to troubleshoot and resolve hardware, software, and network issues on laptops, desktops, and mobile devices.

Key Responsibilities :

• Provide technical support to end-users via phone, email, or remote desktop connection.
• Resolve hardware, software, and network issues in a timely and efficient manner.
• Document all technical support interactions in our ticketing system.
• Collaborate with other teams to ensure seamless communication and issue resolution.
• Stay up-to-date with new technologies and advancements in the field.

Requirements :

What We Offer :

A competitive salary and benefits package, opportunities for professional growth and development, and a dynamic and supportive work environment.

How to Apply :

If you are a motivated and organized individual with a passion for technical support, please submit your application along with your resume and cover letter.