Solutions Developer

We are seeking an experienced and dynamic

Senior IVR & Cloud Solutions Developer

with a strong leadership background to join our innovative team. The ideal candidate will have hands-on experience with IVR platforms and cloud technologies, leading development teams to deliver high-quality, scalable solutions.

Key Responsibilities :

Design, develop, and maintain IVR solutions using platforms like

Twilio

and

Microsoft 365 .

Lead a team of developers, providing guidance, mentorship, and ensuring timely delivery of projects.

Collaborate with cross-functional teams to implement cloud-based solutions on

AWS, Azure , or other cloud platforms.

Manage

CI / CD pipelines , containerization ( Kubernetes ), and DevOps best practices for seamless deployments.

Ensure security and privacy compliance in handling customer data.

Work with tools like

Jira, GitHub, Confluence

for project tracking, version control, and documentation.

Develop and maintain code in

• .Net, Java, Node.js , and other scripting languages.

Analyze complex problems, provide solutions, and optimize processes for efficiency and scalability.

Qualifications & Skills :

8+ years in software development with

3+ years in IVR development

and

2+ years in team leadership .

Strong proficiency in IVR platforms ( Twilio, Microsoft 365 ).

Certifications in IVR platforms (e.g.,

Twilio, Cyara ) are a plus.

Hands-on experience with

cloud platforms (AWS, Azure)

and container orchestration tools ( Kubernetes ).

Familiarity with

CI / CD pipelines , Agile methodologies, and project management tools ( Jira, Confluence, GitHub ).

Strong understanding of

security and privacy standards

for customer data.

Excellent leadership, communication, and analytical skills.

Attention to detail and problem-solving capabilities.