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German speaking L2 support engineer

German speaking L2 support engineer

TECEZEdehradun, uttarakhand, in
3 days ago
Job description

Job Title : Remote Technical Support Engineer (German Speaking)

Location : Remote (Working hours : German Business Hours – 8 AM to 5 PM CET / 11 : 30 AM to 8 : 30 PM IST)

Experience : 2-3 Years

Work Mode : Full time

  • Job Description -
  • C1-level proficiency in German (spoken and written).
  • Good Business English skills (spoken and written).
  • 2-3 years of experience in Remote technical support roles (L1 / L2 preferred).
  • Experience with remote technical support to end-users, troubleshooting and resolving hardware, software, and network issues on laptops, desktops, and mobile devices
  • Good understanding of Windows operating systems, MS Office suite, basic networking, and common business applications.
  • Familiarity with ITSM or ticketing systems (e.g., ServiceNow, Remedy, etc.).
  • Excellent interpersonal and customer service skills; ability to communicate technical information to non-technical users.
  • Strong problem-solving skills and the ability to work independently and as part of a distributed team.
  • Experience supporting enterprise clients or working in a multilingual, multicultural environment will be an advantage
  • MSA / SOW Status : Confirm whether the Master Service Agreement & Statement of Work has been signed with the customer
  • MSA Signed
  • Complete Site Address
  • We will share it shortly
  • Service Hours / Shift Timings

German Business hours ( 8 Am to 5 PM -CET) ( 11 : 30 AM to 8 : 30 PM IST)

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L2 Support Engineer • dehradun, uttarakhand, in