Customer Support Executive
Resource Algorithmmadurai, India16 hours ago
Job descriptionProviding support on Whatsapp groups Liaise with partner lounges, banking partners, and internal operations / product teams for issue resolution. Ensure seamless communication flow between all stakeholders and track issues end-to-end until closure. Escalate recurring or critical issues proactively to ensure timely management intervention. Maintain accurate and up-to-date records of all customer interactions, complaints, and resolutions using CRM tools. Prepare daily, weekly, and monthly reports on escalation trends, turnaround times, and performance metrics. Support the management team with ad-hoc reporting and service analytics.
Key Responsibilities
Customer Support & Escalation Handling -
- Serve as the primary contact for customer escalations received through email and IVR channels.
- Manage and resolve queries related to lounge access, card validation, and other service-related concerns.
- Handle urgent or high-impact escalations promptly, ensuring resolution within agreed SLAs and TATs.
Coordination & Stakeholder Communication -
Reporting & Documentation -
BUDGET for the above profile : 6 LPA, and location is T3 terminal (Delhi)
Shift- Rotational shift
Create a job alert for this search
Customer Support Executive • madurai, India
Related jobs
Job Title : Customer Support Executive.Stutzen corporate Private Limited.We are seeking a dedicated and customer-focused.
The ideal candidate will be responsible for handling customer inquiries, reso...Show moreLast updated: 30+ days ago
- Promoted
Support Executive - Games
XSQUADS Tech Private Limitedmadurai, tamil nadu, in AM - 6 PM (First Shift), 5 PM - 2 AM (Second Shift), 1 AM - 10 AM (Night Shift).We are seeking a proactive and detail-oriented.
The candidate will be responsible for replying to players, organizing ...Show moreLast updated: 1 day ago
- Promoted
Customer Care & Sales Support Executive (Uk Energy Market)
Energyex UKMadurai, Republic Of India, IN Customer Care & Sales Support Executive (UK Energy Market) – Remote / Delhi NCR.Oct–Mar : 1 : 30 PM – 10 : 30 PM IST.Mar–Oct : 12 : 30 PM – 9 : 30 PM IST (UK Business Hours).
Energyex is a UK-based consultanc...Show moreLast updated: 1 day ago
Customer Growth Executive
StutzenMadurai South, TN, inQuick Apply
- Promoted
Customer Care Executive
ConfidentialMadurai, Thiruvananthapuram / Trivandrum, Salem Handle customer calls and assist with inquiries.Follow up on the collection process and maintain accurate payment records.
Provide support for customer retention and satisfaction.Assist in resolving...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Executive
MTechZillaDindigul, IN At MTechZilla, we are passionate about building innovative tech solutions that empower businesses to thrive in the digital age.
We’re currently seeking an experienced Customer Support Executive to j...Show moreLast updated: 1 day ago
- Promoted
- New!
Customer Support Executive (B2B)
Art Gharanadindigul, tamil nadu, in At Art Gharana, we believe creativity can transform workplaces.As we expand our corporate (B2B) vertical globally, we’re looking for a Customer Support Executive who can deliver outstanding client ...Show moreLast updated: 18 hours ago
- Promoted
Technical Support Executive
ConfidentialMadurai Technical Support Executive Will be responsible for installation, maintenance, troubleshooting, and repair of dental chairs and associated equipment.
Ready to travel Pan India location.Strong techni...Show moreLast updated: 30+ days ago
- Promoted
HR & Recruitment Support Executive
ExasoftMadurai, IN Assist in internal hiring and staffing requirements across departments.Coordinate with Account Managers and team-leads on recruitment-related activities.
Conduct first-level screening and initial in...Show moreLast updated: 1 day ago
- Promoted
Customer Support Executive (CSE)
ConfidentialMadurai, India Position : Customer Support Executive.Location : Madurai, TamilNadu, India (Onsite).KoinBX is a centralized cryptocurrency exchange founded in India, operating successfully for over six years.We've g...Show moreLast updated: 4 days ago
- Promoted
- New!
Admin & Travel Support Executive
Shipsymadurai, India AI-first global technology leader.Heineken, Aramex, Walmart, DHL, Qatar Post, Reliance, and more.Recognized in the Gartner® Magic Quadrant™.
Transportation Management Systems.AI-powered logistics ma...Show moreLast updated: 17 hours ago
- Promoted
Customer Support Executive
Trupeer AImadurai, tamil nadu, in AI startup founded by serial entrepreneurs from IIT Delhi, IIT.Bombay, BCG, and Samsung Korea.Backed by RTP Global and Salesforce Ventures, the.
Cursor empower everyone to build software.The platfor...Show moreLast updated: 1 day ago
- Promoted
Customer Care & Sales Support Executive (UK Energy Market)
Energyex UKdindigul, tamil nadu, in Customer Care & Sales Support Executive (UK Energy Market) – Remote / Delhi NCR.Oct–Mar : 1 : 30 PM – 10 : 30 PM IST.Mar–Oct : 12 : 30 PM – 9 : 30 PM IST (UK Business Hours).
Energyex is a UK-based consultanc...Show moreLast updated: 1 day ago
- Promoted
Customer Support Specialist
Scry AImadurai, tamil nadu, in Years in Customer Support, Helpdesk, or Client Success.Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance.Our platforms C...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Executive
Aasma CareersMadurai, IN We are hiring for a MNC Company for Language Interpreter (Customer Support) Role.Permanent Work From Home PAN India.Languages : - Excellent English +Hindi / Urdu / Gujarati / Punjabi / Bengali / Nepali / French...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Executive
ConfidentialMadurai, India Position : Customer Support Executive.Location : Madurai, TamilNadu, India (Onsite).KoinBX is a centralized cryptocurrency exchange founded in India, operating successfully for over six years.We've g...Show moreLast updated: 4 days ago
- Promoted
- New!
Infosys BPM is Hiring for Voice-Based Customer Support
Infosys BPMmadurai, India Infosys BPM is Hiring - Launch Your Career in Customer Support!.If you’re looking to grow with a global leader, this is your chance to start strong!.
Customer Support – Voice Process.Handle objectio...Show moreLast updated: 16 hours ago
- Promoted
Customer Support Representative
Kayana | Ordering & Payment Solutionsdindigul, tamil nadu, in Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space.As a ...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Executive
Zokodindigul, India As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully.
This role is exclusively focused on chat suppo...Show moreLast updated: 15 days ago