Olam Food Ingredients - Key Account Manager - Seasoning

About ofi :

olam food ingredients is now known as ofi. Focused on the raw materials and ingredient platforms that we're known for globally - cocoa, coffee, dairy, nuts, and spices and F&B solutions. We still offer everything we did before. What's new is that we're adding capabilities - especially in product development - working closely with our customers, sharing our fresh ideas to inspire new concepts. Making it real at every step, from plant to palate.

Role :

Key Account Manager - Seasoning

Mission :

Lead the development, alignment and execution of sales strategy / initiatives for F&B Solutions customers. Manage customer account responsibilities and coordinate internal stakeholders to grow F&B Solutions sales in market.

Reports into : Category Head

Key Responsibilities

• Create, develop & execute strategies, plans, forecasts and reporting, to grow sales / margin
• Capture market & customer insights. Analyse performance & forecast trends to identify commercial improvement opportunities
• Monitor & report actual / forecast sales performance, analysing data and taking corrective actions as necessary.
• Identify & capture opportunities to cross-sell / upsell ofi ingredients, developing & presenting solutions to customers
• Identify, evaluate and recruit new Food & Beverage Solutions customers to expand market reach
• Manage contract negotiations / renewals & ensure adherence to contractual agreements
• Onboard new channel customers and provide ongoing engagement to F&B Solutions customers, ensuring they are well-versed in ofi's single ingredient products and sales processes. Provide updates on product changes, market trends etc
• Develop value-generative, long-term relationships with customers that result in increased sales and margins.
• Ensure full alignment of commercial approach with all key ofi stakeholders (products / categories / marketing etc)
• Partner with IQFS & Operations to align sales strategy & product offerings with technical and operational capabilities and customer needs.
• Oversight of supply chain aspects for key customer accounts. Track & manage product warehouse inventory, incl periodic ageing analysis and ensuring rotation / timely stock liquidation
• Partner logistics and support staff to ensure excellence in contract execution, inventory management, stock ageing, rejections, debtors and vendor payables. Lead the internal response to customer issue resolution. - Participate in external events as needed to achieve strategic objectives (e.g. trade fairs)
• Maintain in-depth technical knowledge of ofi products.
• People management of direct reports (if required)

Previous : B2B Sales / Key Account ManagementP&L management (revenue / margin targets)

Experience : Development of differentiated customer solutions

Years of exp : 8-10 years in B2B Technical sales background in Experience food / nutraceuticals raw material like flavour, colour or other food / nutraceutical ingredients

Qualifications : Relevant degree (e.g., business / food science)

Food technician (preferred)

Skills :

(ref : iimjobs.com)