Cyderes (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider with award-winning managed security services, identity and access management, and professional services designed to manage the cybersecurity risks of enterprise clients.
We specialize in multi-technology, complex environments with the in speed and agility needed to tackle the most advanced cyber threats.
We leverage our global scale and decades of experience to accelerate our clients cyber outcomes through a full lifecycle of cybersecurity services.
We are a global company with operating centers in the United States, Canada, the United Kingdom, and India.
About the Job :
A managed service CyberArk engineer plays a key role in the daily operations of the system, ensuring its running efficiently and that requests via ticketing systems are completed with SLAs.
The candidate requires hands-on experience with CyberArk Privileged Access Solution and managing its business as usual type tasks The role frequently involves investigating and resolving technical problems, so demonstrated troubleshooting skills are required, along with effective organization skills, the ability to multi task, and efficient time-management skills.
Responsibilities :
- Responsible for implementing part or all the technical solution to the client, in accordance with an agreed technical design.
- Occasionally responsible for providing a detailed technical design for enterprise solutions
- Understands a broad spectrum of Privileged Access Management technology to provide part or all detailed technical design which meets customer requirements
- Develop maintainable, scalable, and secure source code that meets business requirements and team standards
- Able to communicate and present complex issues with assurance and confidence.
- Demonstrates the use of consulting skills including questioning, listening, ideas development, permission, and rapport, and influencing
- Able to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate.
- From the requirements, able to develop a high-level design or plan, and then estimate the amount of effort required to deliver.
- Able to advise the engagement owner about the risks associated with this work package
Requirements :
Minimum 2 to 5 years administration experience in working on large, complex CyberArk environmentsExperience on working with PCloud environment & Standalone / High-Availability - cluster environment for CyberArk Core PAS modulesExperience with onboarding different platform accounts such as Windows, Unix, Databases (Oracle, Sybase, MSSQL, MySQL), Web applications (AWS / Azure), Network / Security Devices, etcKnowledge on integrating CyberArk solution with HSM, LDAP, SIEM, SNMP, ticketing system and multi- factor authentication etcKnowledge on custom PSM Connectors / CPM Plugins (with AutoIT / Shell Scripting) and good knowledge on auto-detection configuration and usage of Discovery Scanning toolsExperience on AAM (CP and CCP)Knowledge upgrading CyberArk version and managing patch / upgrade / security fix strategyKnowledge in DR Drill activities, Backup, Reporting etcKnowledge in Vault OS / Infra patching and connector managementPerform health check monitoring on all the CyberArk servers to ensure consistent availability of system to end usersExperience / Knowledge troubleshooting CyberArk Core PAS (Vault, PVWA, CPM, PSM, PSMP), AAM, HTML5 gateway & Remote Access (Alero)In-depth Knowledge of ITIL processes like Incident Management, Problem Management, Configuration Management and Change Management processesAdvanced trouble shooting skills and identifying the severity of the issue, ability to resolve issues quickly to account / customer satisfaction and conduct RCADocumentation of technical configurationProvide operational support on a 24x7 / 8X5 rotation basisProvides production support and participates in on-call rotationCyberArk Defender / Sentry is mandatory.Add-on : CDE-PAM / CDE-CPCAdd-on (Key Values) :
Knowledge / Experience on CyberArk EPM & WPMKnowledge in Remote Access (Alero), HTML5GW, Identity, Conjur etcKnowledge in integrating Conjur with various DevOps tools like Jenkins, Ansible, Kubernetes, OpenShift, Gitlab, and Terraform(ref : hirist.tech)