Service Delivery Consultant

Primary Skills – Expert level experience in Project Management with Cyber Security Skills

Domain Skills - Infrastructure Skills

Experience required : 10-12 years

Certification : PMP, Prince2, Scrum

Location -Mumbai

Immediate Joiners are preferred

Job Description

10+ Years of Experience in Service Delivery / Program Management role

Service Delivery Manager should work on multiple projects or initiatives.

Need strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.

Should take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.

Building strong relationships with teams, clients, COE's and other stakeholders

Collaborating with CSP ecosystem and bring more value adds & Service improvements across customers.

Good Understanding of SOW, Scope, Risk Management

Monitoring & Tracking Service SLA and Risk Management

Closely worked with Team / Leads and ensure timely delivery

Weekly / Monthly Status Reporting to Customer and TCS leadership team

Monitoring Compliance of all Security tools

Yearly Customer Satisfaction Survery