Accounts Receivable Specialist (O2C)
Open Positions : 03
Joining : Immediate candidates who can join within 1 week
Work Mode : Completely Remote
Shift (Rotational based on project need) :
- 7 : 00 PM – 4 : 00 AM IST
- 8 : 00 PM – 5 : 00 AM IST
- 9 : 00 PM – 6 : 00 AM IST
Role Summary -
The Accounts Receivable Specialist will support end-to-end AR operations, including
collections, customer follow-ups, cash application support, and reporting ac)vi)es. The role
requires adherence to defined processes, service level agreements (SLAs), and performance
metrics communicated by the SPO or project leadership. The scope of responsibilities may
expand based on client and business requirements.
Key Responsibilities -
Collections & Customer Follow-Ups
Perform customer follow-ups as per defined process standards, including :Email communicationPhone callsPromises-to-Pay (PTP) trackingRemittance requestsWork assigned aging buckets and customer portfolios based on project priori)es.Maintain accurate and timely documentation of all customer interactions.Escalate unresolved or high-risk accounts as per defined escalation protocolsCash Application & Unapplied Payment Support
Support cash application activities in line with standard AR best practices.Assist in identifying, researching, and resolving unapplied payments, short payments,credits, and offsets.
Follow established workflows for dispute identification and coordination withrelevant stakeholders.
Adhere to SLAs and performance metrics defined and communicated by the SPO.Reporting & Operational Support
Update and maintain AR trackers and reports as required by the project.Support daily / weekly reporting related to aging, collections activity, and cashapplication.
Highlight operational issues, disputes, or process gaps to the SPO or projectleadership.
Ensure data accuracy and timely updates across systems and reports.Required Skills & Experience -
Qualification : B.Com / M.Com / MBA3–5 years of Accounts Receivable / Order-to-Cash (O2C) experience (B2B preferred)Working knowledge of :AR collections processesCash application conceptsDispute management workflowsExperience working with ERP systems (Profit 21 / Epicor is an added advantage)Strong Excel and reporting skillsGood communication skills with customer interaction experienceAbility to work in a process-driven and SLA-based environmentTechnical Requirements (Mandatory) -
Laptop / Desktop : Windows OS (i5 or higher, minimum 8GB RAM)Screen : 14-inch, Full HD (1920×1080)Internet : 100 Mbps or higherAbout ARDEM
ARDEM is a leading Business Process Outsourcing (BPO ) and Business Process Automation
service provider with over 20 years of experience delivering services to clients across the
USA and Canada. We are a rapidly growing organization focused on operational excellence,
continuous improvement, and scalable service delivery.