Accounts Receivable Specialist(Collection Process/Cash App/Customer Follow UP)ARDEM Data Services • Nellore, IN
No longer accepting applications
Accounts Receivable Specialist(Collection Process / Cash App / Customer Follow UP)
ARDEM Data Services • Nellore, IN
2 days ago
Job descriptionPerform customer follow-ups as per defined process standards, including : Email communication Phone calls Promises-to-Pay (PTP) tracking Remittance requests Work assigned aging buckets and customer portfolios based on project priori)es. Maintain accurate and timely documentation of all customer interactions. Escalate unresolved or high-risk accounts as per defined escalation protocols Support cash application activities in line with standard AR best practices. Assist in identifying, researching, and resolving unapplied payments, short payments, Follow established workflows for dispute identification and coordination with Adhere to SLAs and performance metrics defined and communicated by the SPO. Update and maintain AR trackers and reports as required by the project. Support daily / weekly reporting related to aging, collections activity, and cash Highlight operational issues, disputes, or process gaps to the SPO or project Ensure data accuracy and timely updates across systems and reports. Qualification : B.Com / M.Com / MBA 3–5 years of Accounts Receivable / Order-to-Cash (O2C) experience (B2B preferred) Working knowledge of : AR collections processes Cash application concepts Dispute management workflows Experience working with ERP systems (Profit 21 / Epicor is an added advantage) Strong Excel and reporting skills Good communication skills with customer interaction experience Ability to work in a process-driven and SLA-based environment Laptop / Desktop : Windows OS (i5 or higher, minimum 8GB RAM) Screen : 14-inch, Full HD (1920×1080) Internet : 100 Mbps or higher
Accounts Receivable Specialist (O2C)
Open Positions : 03
Joining : Immediate candidates who can join within 1 week
Work Mode : Completely Remote
Shift (Rotational based on project need) :
- 7 : 00 PM – 4 : 00 AM IST
- 8 : 00 PM – 5 : 00 AM IST
- 9 : 00 PM – 6 : 00 AM IST
Role Summary -
The Accounts Receivable Specialist will support end-to-end AR operations, including
collections, customer follow-ups, cash application support, and reporting ac)vi)es. The role
requires adherence to defined processes, service level agreements (SLAs), and performance
metrics communicated by the SPO or project leadership. The scope of responsibilities may
expand based on client and business requirements.
Key Responsibilities -
Collections & Customer Follow-Ups
Cash Application & Unapplied Payment Support
credits, and offsets.
relevant stakeholders.
Reporting & Operational Support
application.
leadership.
Required Skills & Experience -
Technical Requirements (Mandatory) -
About ARDEM
ARDEM is a leading Business Process Outsourcing (BPO ) and Business Process Automation
service provider with over 20 years of experience delivering services to clients across the
USA and Canada. We are a rapidly growing organization focused on operational excellence,
continuous improvement, and scalable service delivery.
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Account Receivable • Nellore, IN
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