What success looks like in this role :
Initiatives : Lead or participate in special projects related to asset management, such as system upgrades, process reengineering, or strategic initiatives
Certifications : Should be ITILV4 & CSA Certified
1. IT Asset Lifecycle Management
- Asset Tracking : Monitor and manage the entire lifecycle of IT assets, from procurement through to disposal, ensuring accurate tracking and recording of asset details in ServiceNow or other asset management systems
- Inventory & Stock Management : Maintain a comprehensive inventory of IT assets, ensuring that all hardware and software assets are catalogued, updated, and managed efficiently
- Service Catalog : Manage and maintain the Service Catalog in ServiceNow, ensuring that IT asset-related services are accurately represented and aligned with business needs
2. Configuration Management
CMDB Management : Ensure that the Configuration Management Database (CMDB) in accurately reflects the current state of IT assets and their relationships. This involves regular updates and audits to keep the CMDB synchronized with the physical and logical state of assetsConfiguration Items (CIs) : Define, record, and manage Configuration Items (CIs) and their attributes within the CMDB, ensuring that all relevant information is captured and maintainedService Catalog : Manage and maintain the Service Catalog in ServiceNow, ensuring that IT asset-related services are accurately represented and aligned with business needs3. Compliance and Governance
Regulatory Compliance : Ensure that IT asset management practices comply with internal policies and external regulations, such as licensing agreements and data protection lawsAudit and Reporting : Conduct regular audits / governance and generate reports to verify compliance with asset management policies and standards, and to identify and address any discrepancies or issues; provide insights into asset performance, compliance, and utilizationData Analysis : Analyse data related to asset usage and performance, providing actionable insights and recommendations to improve asset management practices4. Financial Management
Cost Management : Monitor and analyze the total cost of ownership (TCO) for IT assets, including acquisition, maintenance, and disposal costs. Use ServiceNow to track financial aspects and budget allocations for IT assetsBudgeting and Forecasting : Assist in budgeting and forecasting for IT asset expenditures, ensuring alignment with financial plans and resource allocation strategies5. Vendor and Contract Management
Vendor Relations : Manage relationships with vendors and suppliers, ensuring that contracts are negotiated and maintained in accordance with asset management policiesContract Compliance : Monitor compliance with vendor contracts and service level agreements (SLAs), addressing any issues related to asset provisioning or performance6. Incident; Problem & Change Management
Incident Resolution : Collaborate with IT support teams to address incidents related to IT assets, ensuring that issues are resolved in a timely manner and that asset-related problems are documented and analyzedService Integration : Integrate asset management practices with other ITIL processes, such as Incident Management, Change Management, and Service Request Management, to ensure cohesive and effective service deliveryProblem Management : Identify and analyze recurring problems related to IT assets, implementing solutions to prevent future occurrences and improving asset reliabilityChange Implementation : Support the Change Management process by evaluating the impact of changes on IT assets, ensuring that changes are documented and implemented with minimal disruptionChange Records : Maintain accurate records of changes to assets within the ServiceNow platform, including updates to asset configurations and status7. Process Improvement
Best Practices : Implement ITIL best practices for asset management, continually seeking opportunities to improve processes and enhance efficiencyContinuous Improvement : Utilize feedback and performance data to drive continuous improvement in asset management processes and practices#LI-RB1
You will be successful in this role if you have :
Other Requirements :
Bachelor's degree in any disciplineMust have 6-7years of progressive experience in the required fieldExcellent written and verbal communication skills in EnglishAbility to work in a high energy and high intensity environment to meet and discuss topics with client stakeholders, supporting & delivering solutions across regions & minimal manager oversightUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.