SMO – Service Asset and Configuration Manager

Role - SMO – Service Asset and Configuration Manager

Years of Experience - 7 to 12 years

Location - Chennai & Pune

Hands On in ServiceNow Asset and Configuration Management Module

Knowledge and experience of Service Management / Operation process and its environment.

Knowledge of the ITIL framework as well as high level of IT technical competence.

Experience in CSDM & Service Mapping.

Basic knowledge of Application Lifecycle and Environments.

Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization / project.

Knowledge on Planning & Forecasting.

ITIL foundation, ITIL intermediate- Service Design (SD) Planning

Knowledge and experience of Agile / Lean / Six sigma methodologies and their application

ITIL certified

Govern end to end lifecycle of all Asset / CI’s

Assist the SACM process owner with process enhancements & Changes and CMDB and configuration item scope definition

Help to define and maintain CI attributes

Execute CI identification activities to coordinate and manage compliance to CI identification / registration procedures

Perform verification and audit activities to ensure that changes to the CMDB data are recorded and authorized

Maintaining of high level of correctness, completeness and compliance of Assets & CIs

Co-ordinate and deliver SACM training, best practice advice and guidance

Perform any other tasks that organization or process owner required