Jio Center Manager

Jio is looking for an experienced Jio Center Manager (JCM) to lead overall business performance, operations, and customer experience for a high-impact Jio Center. This role drives sales, ensures seamless operations, strengthens partner productivity, and leads multi-functional teams to deliver superior customer outcomes.

What You’ll Do

Deliver overall sales, revenue & customer acquisition targets for the Jio Center

Oversee smooth daily operations, administration & service delivery

Optimize productivity, resources, and cost efficiency of the center

Ensure compliance with statutory, regulatory & commercial guidelines

Manage permissions / approvals required for local projects & deployments

Build strong relationships with channel partners to enhance throughput

Drive customer retention, manage escalations & improve NPS

Lead, coach & motivate cross-functional sales, service & support teams

What We’re Looking For

10–14 years of experience in telecom, operations, sales or service leadership

Strong P&L understanding with the ability to manage budgets & commercial controls

Solid project management and execution capability

Excellent team management, influencing & problem-solving skills

Ability to work cross-functionally and manage external stakeholders

Execution-focused, customer-centric, and highly accountable leader