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Customer Care Executive

ConfidentialMumbai City, Mumbai

8 days ago

Job description

Company : ICICI Lombard, Lower Parel

Location : Mumbai

Job Type : Full-Time

Salary : ₹17,000 to ₹21,000 per month

Work Schedule : Day Shift (Onsite)

We are looking for a proactive and detail-oriented Customer Care Executive to join our team. The ideal candidate will have strong communication skills, proficiency in Microsoft Excel, and the ability to manage customer queries efficiently. The candidate will also help resolve issues related to policies, technical errors, health insurance, and diagnosis concerns.

Key Responsibilities :

Customer Support & Issue Resolution :
Guide customers on understanding, updating, and adding insurance policies.
Resolve queries related to policies, health insurance, medications, and reimbursements.
Identify and analyze technical issues; coordinate with relevant departments for resolution.
Handle diagnosis-related concerns, such as doctor availability and location mismatches.
Provide timely and professional support via calls, emails, and in-person interactions.

Requirements :

Bachelor's degree in any field.

0–3 years of experience in customer service, preferably in healthcare or insurance.

Proficient in Microsoft Excel and Outlook.

Excellent verbal and written communication skills.

Strong attention to detail and a problem-solving mindset.

Ability to multitask and manage priorities effectively.

Apply :

Email ID : [HIDDEN TEXT]

Mobile : 7738919026

Education

Bachelor of Commerce (B.Com), Bachelor of Science (B.Sc), Bachelor Of Pharmacy (B.Pharm), Bachelor of Business Administration (B.B.A), Bachelor Of Computer Application (B.C.A), Bachelor in Hotel Management (B.H.M), Bachelor of Arts (B.A), Bachelor of Health Science

Skills Required

Customer Service, Customer Support

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Customer Care Executive • Mumbai City, Mumbai