Engineering Manager

Engineering Manager - ServiceNow

Our India organization is rapidly expanding to keep up with market demand. Therefore, we need a great people manager to manage our talented technical consultants, functional & devops engineers. If you are a delivery-oriented colleague with amazing people skills, this could be a fine next step in your professional career! Would you like to pick up the challenge of being the Engineering Manager?

What will you do?

You will be responsible for managing and leading a high performing team of 25+ technical developers, functional consultants, and/or DevOps engineers at Plat4mation, India. Your primary focus will be on people management by fostering a high-performing team culture, ensuring the successful delivery of services to both customers and internal ServiceNow teams, as part of a global network. As a people leader, you will play a key role in mentoring and developing talent, implementing Plat4mation-wide standards, and driving continuous improvement across teams. You will work closely with onshore delivery leads and managers, ensuring seamless coordination and alignment on project goals and deliverables. We expect our leaders to stay engaged with the team’s progress, provide guidance and support, and ensure alignment with business objectives. You will lead by example, champion our Core Values, and step in to support team members whenever necessary. In addition to managing the team, you will contribute to pre-sales and solutioning efforts as a consultant and success advisor for new prospects, ensuring that your insights directly impact the growth of the business. This role will report directly to the Director of Delivery, India.

Next to managing the team you will contribute to a delivery role, e.g. by working as a technical consultant/success advisor/project lead/ Architect in a customer assignment where applicable (30 to 35%)

In your role as the Engineering Manager, ServiceNow (65 to 70%) your responsibilities are.

Scheduling & Chargeability:

• Scheduling of team members to projects
• Scheduling of projects, opportunities and internal tasks linked to the team
• Accountable for Utilization of Team members (billable vs non-billable)
• Work with the customer delivery lead to always improve team chargeability
• Responsible for demand and supply

Team & Knowledge Management

• Develop people through effectively supervising, coaching, and mentoring staff.
• Conduct performance reviews and contribute to performance feedback for staff
• Drive the employee performance cycle for team members
• Maintain a program to continually develop personal skills of all staff
• Grow and learn (with) the team.
• Improve quality on professional behavior & deliverables
• Team and employee Engagement & Fun (Events)
• Drive innovations and Knowledge Sharing (Gamification of Knowledge, Brownbag sessions)
• Stimulate positive working environment and build strong internal relationships within the firm and with other services across the organization
• Enable and encourage the team to adhere to the hybrid working culture
• Build new capabilities within the team by implementing learning strategies in collaboration with the India leadership

Recruiting & Onboarding:

• Contribute to people-related initiatives including recruiting, retaining and training.
• On- and offboarding of team members (Employer, Project or Role related)
• Manage the JML process for the employees

Objectives & KPI’s

• Define, Manage and Control the Key Performance Indicators
• Realization of operational, financial and personal development goals within the team
• Governance on service quality delivered within the team that meets short and long term organizational and market goals.
• Perform an appropriate role in business development in terms of presales and practice development. for example, presales, internal engagement and / or knowledge management
• Meet all the KPI’s for this role
• Direct - Churn rate, Utilization and billability
• Indirect (Influence) - NPS (CSAT and ESAT)

Initiatives:

• Lead and own local initiatives –
• GenAI focus
• Develop Accelerators or re-usable assets
• Automation & innovation
• Capability building
• Knowledge & Learning initiatives
• Other initiatives as per the needs and goals of the company

We ask

• You have completed a bachelor’s or master’s degree
• You have at least 9to 16 years of overall experience working in a dynamic consulting organization
• Minimum 2 to 3 years of experience with managing team members as manager.
• Should have grown from a developer to a lead/ manager role
• Experience with implementing ServiceNow is a big plusWork experience in ITSM, ITOM, ITAM, CSDM, CMDB, HRSD, IRM, SecOps is an advantage.
• CIS Certification’s in ServiceNow will be a great asset
• Experience in managing workstreams or projects as well as pre-sales
• Experience with working with KPI’s, project finance and professional services
• Fluent in English.
• Proficient with MS office tools
• You like to make others successful and happy
• You are hands-on and prefers to have management activities in your job description
• You are highly analytical, emphatic and have excellent communication skills