E-Commerce Automotive Spare Parts Customer Service Representative

Newparts, Inc.Alappuzha, IN

30+ days ago

Job description

Job Description : Automotive Customer Service Representative

Location : Remote (North American Hours)

Desired Skills and Experience :

Education : Bachelor's degree in Engineering
Required Experience : 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)

Key Duties and Responsibilities :

Manage daily customer requests through a shared mailbox and provide member support across multiple channels.

Ensure customer satisfaction by addressing complaints and inquiries promptly.

Conduct product sales and process returns and related requests.

Identify and assess customers' needs to achieve satisfaction.

Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.

Maintain records of customer interactions, comments, and complaints.

Provide feedback to management regarding customer issues, concerns, and emerging trends.

Adhere to communication procedures, guidelines, and policies.

Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.

Develop and document knowledge into useful content.

Continuously enhance knowledge of products and services.

Achieve or surpass performance targets.

Participate in training and development programs to enhance customer service skills and knowledge.

Requirements and Skills :

Demonstrated experience in customer service.

Automotive repair, parts, and component knowledge (required).

Technical or engineering experience.

Proficiency in English.

Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.

Ability to multitask, prioritize tasks, and manage time efficiently.

Maintain a positive, empathetic, and professional demeanor with customers.

Customer-centered approach with adaptability to various customer personalities.

Teamwork skills for working with team members and other departments.

Ability to work remotely in shifts aligned with market operational hours.

Digital literacy.

Willingness to achieve goals and pursue self-improvement.

Capability to perform effectively under pressure.

Ability to work North American working hours.

Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!

Create a job alert for this search

Customer Service • Alappuzha, IN

Related jobs

Promoted
New!

Ecommerce Sales Manager (Oct 2025)

RedSol Pte LtdKottayam, IN

Job description : We are an established e-commerce company in the watches, jewelry space looking for an overall sales manager to drive the future sales growth of the company.Candidate needs to be hi...Show moreLast updated: 21 hours ago

Promoted
New!

Sales Account Executive

CloudEagle.aiKollam, IN

CloudEagle helps finance,operations & IT teams save on software spend and helps streamline the renewal and buying process. We have helped several companies like Iceye, Wefunder, Armory save 10-30% o...Show moreLast updated: 21 hours ago

Promoted
New!

Customer Success Manager

GleantapAlappuzha, IN

Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns. Businesses can utilize context...Show moreLast updated: 21 hours ago

Promoted
New!

Ecommerce Sales Manager

AdsyndicateKollam, IN

Hiring for an Ecommerce Sales Manager for Catalogue listing and Campaign running for the Indian & International Marketplaces such as Amazon,Flipkart,Myntra,snapdeal,FB Marketplace etc Your main res...Show moreLast updated: 21 hours ago

Promoted
New!

Manager, Growth Marketing - Mobile Acquisition

MavlersKottayam, IN

Full-Time Employee Based Contract.AM to 3 : 00 PM IST (USA based client).Immediate Joiners OR 15 Days (1st Choice ONLY).We are seeking a data-driven, and performance-oriented.HOMER (learn to read) an...Show moreLast updated: 21 hours ago

Promoted
New!

E-Commerce Account Executive

Ad AscendKottayam, IN

Ad Ascend is an Amazon & e-commerce growth agency helping brands scale profitably using marketplace advertising and strong operational execution. We work with multiple D2C and established brands acr...Show moreLast updated: 5 hours ago

Promoted
New!

Customer Account Manager (CAM)

Tata ElectronicsKottayam, IN

Tata Electronics Private Limited (TEPL) is a greenfield venture of the Tata Group.The Tata Group operates in more than 100 countries across six continents, with the mission 'To improve the quality ...Show moreLast updated: 21 hours ago

Promoted
New!

Sales Development Representative

CreatiumAlappuzha, IN

Imagine a world where learning never feels like a chore.Today, we're far from that reality.Less than 10% of learners complete online courses on platforms like Khan Academy and Udemy.Millions start ...Show moreLast updated: 21 hours ago

Promoted

Global Application

BeamKottayam, IN

Global Application — Beam Wallet Technology Team (India & Asia).Opening Soon — New Beam Wallet Representation in India and Asia. India and across the Asian region.This step reinforces our commitment...Show moreLast updated: 15 days ago

Promoted

Automotive Product Manager

QuectelAlappuzha, IN

Whole life cycle product management – including the activities prior to definition and after definition and kickoff, development, delivery, maintenance and EOL. Analyze the new requirements of the r...Show moreLast updated: 30+ days ago

Promoted
New!

E-Commerce Product Listing Coordinator

1Source BPOKottayam, IN

We’re looking for a detail-oriented and tech-savvy Product Lister to help manage our online listings, digital content, and weekly reports. The ideal candidate will have experience working across mul...Show moreLast updated: 21 hours ago

Promoted

Customer Service Representative

CareerUS SolutionsKottayam, IN

Customer Service Representative – Job Description.The Customer Service Representative is responsible for providing excellent customer support by answering inquiries, resolving issues, and ensuring ...Show moreLast updated: 30+ days ago

Promoted
New!

Sales Executive

HireKulKollam, IN

You’ll lead end-to-end sales cycles : from discovery and demos to closure and account expansion.This role is perfect for someone who thrives in. Identify and onboard new SME clients across key busine...Show moreLast updated: 21 hours ago

Promoted
New!

Brand Manager

Polaris School of TechnologyAlappuzha, IN

Polaris School of Technology (PST) is a new-age tech school in Bengaluru, building the next generation of techies.We offer a 4- year Bachelors CS degree program. Founded by Mukul Rustagi & Bhaswat A...Show moreLast updated: 5 hours ago

Promoted

Enterprise Account Executive (US Shift)

OrbitShift.AIKollam, IN

Must be comfortable working late hours, as the main geography is US.OrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales. With a top-notch team of leaders from ...Show moreLast updated: 30+ days ago

Promoted

E-Commerce Automotive Spare Parts Customer Service Representative

Newparts, Inc.Kottayam, IN

Job Description : Automotive Customer Service Representative.Location : Remote (North American Hours).Desired Skills and Experience : . Bachelor's degree in Engineering.Automobile Spare Parts / Automobi...Show moreLast updated: 30+ days ago

Promoted
New!

Ecommerce Growth & Optimization Manager

TipTop Things LimitedKottayam, IN

We're seeking an experienced Ecommerce Growth & Optimization Manager to join our growing team at Nanobag, the creator of innovative ultralight reusable bags. This remote position offers an exciting ...Show moreLast updated: 21 hours ago

Promoted
New!

Account Executive

ShipdayAlappuzha, IN

At Shipday, we are arming the rebels in local delivery space.Shipday's mission is to democratize access to easy, affordable local delivery solutions for small businesses all over the world.Shipday ...Show moreLast updated: 21 hours ago