Job Title: Enabling Areas - DEC - Executive - Product Support

Your potential unleashed.

Join Deloittes Digital Excellence Centre (DEC) as a Product Support Engineer (L1/L2). Provide timely technical support resolve product issues and coordinate escalations to deliver excellent user experience.

The team

DEC builds products and platforms to enhance customer experience using design thinking and modern technology. The team includes product managers engineers QA UX researchers and data scientists.

Role overview

As a Product Support Engineer you will be the first point of contact for product-related issues. You will diagnose problems guide users to solutions document resolutions and escalate complex issues to engineering or product teams.

Key responsibilities

• Serve as L1 support: respond to customer requests via email chat and phone.
• Troubleshoot and resolve technical issues (L2) related to software configuration performance and connectivity.
• Document known issues troubleshooting steps and solutions in the knowledge base.
• Collaborate with product QA and engineering teams for root cause analysis and fixes.
• Monitor and meet support SLAs for response and resolution.

Desired qualifications

• B.E. / (Engineering background preferred)

Location and working model

• Base location: Bangalore
• Hybrid work model (domain-specific approach). Limited travel required.

Core competencies

• Customer-focused communication (clear structured)
• Analytical troubleshooting and problem solving
• Collaboration and escalation management
• Basic technical aptitude with software systems and connectivity
• Commitment to quality and SLA-driven delivery

Career growth and culture

Deloitte supports mobility learning and leadership development. We value inclusion and provide resources to help you grow professionally. Learn more in our Global Impact and India Impact reports.

Interview tips

Prepare by researching Deloitte and the DEC team. Focus on examples of problem solving customer interaction and teamwork. See recruiting tips for guidance.