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Dynatrace Monitoring Expert

Dynatrace Monitoring Expert

Tata Consultancy ServicesBengaluru, Republic Of India, IN
6 days ago
Job description

Location - Delhi / Bangalore

Exp Range - 8-10 yrs

Must-Have Competencies (Technical / Behavioral)

  • Testing and Execution Coordination
  • Coordinate testing and execution for One-Agent installations and quarterly upgrades, ensuring smooth deployment and minimal downtime.
  • Integration Handling
  • Manage FCCs and integrations with platforms like ITOM, Amelia, and other related systems to maintain seamless monitoring operations.
  • Monitoring Services Ownership
  • Act as the POC for Monitoring Services, responsible for onboarding new services, driving service improvements, and managing billing and cost optimization.
  • Technical Enablement for Backlogs
  • Serve as a technical enabler for backlog items identified during migration project retrospectives, ensuring timely resolution and system stability.
  • Incident and Request Coordination
  • Coordinate incidents and service requests with Global E2E Monitoring teams and Dynatrace vendor services to ensure quick and effective resolution.
  • Management Zone Maintenance
  • Maintain and optimize Dynatrace Management Zones for accurate monitoring and streamlined operations.
  • Feature Utilization
  • Focus on leveraging Dynatrace Davis AI features to enhance monitoring capabilities and improve service performance.
  • Alert and Policy Support
  • Assist service teams in configuring alerts and policies to ensure proactive monitoring and compliance with organizational standards.

✅ Good-to-Have Competencies

  • Synthetic Monitoring Knowledge
  • Understanding of synthetic monitoring techniques to simulate user interactions and improve application performance insights.
  • Scripting and Automation Skills
  • Basic knowledge of bash, shell, YAML, Python, and Terraform for automation and integration tasks.
  • Platform Integration
  • Experience in integrating monitoring platforms with ITSM tools like ServiceNow for streamlined incident and request management.
  • Infrastructure Awareness
  • Overall understanding of infrastructure components such as Linux, Windows, Azure, AWS, SNMP, storage, network devices, and SAN.
  • Training and Upskilling
  • Ability to train and upskill internal teams on Dynatrace functionalities and best practices.

    • ✅ Role Description / Expectations from the Role

  • Synthetic Monitoring Expertise
  • Apply knowledge of synthetic monitoring to enhance proactive application performance tracking.
  • Integration Management
  • Handle FCCs and integrations with ITOM, Amelia, and other platforms to ensure robust monitoring solutions.
  • Technical Enablement for Migration Backlogs
  • Provide technical support for backlog items from migration retrospectives, ensuring timely resolution and system optimization.
  • Monitoring Service Enhancement
  • Utilize Dynatrace Davis AI features to improve monitoring services and assist teams with alert and policy configurations.
  • Infrastructure Knowledge
  • Maintain a strong foundational understanding of infrastructure components (Linux, Windows, Azure, AWS, SNMP, storage, network devices, SAN) to support monitoring operations effectively.
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    Dynatrace • Bengaluru, Republic Of India, IN