Point of Sale (POS) Application Specialist - Level 3

Meet Landmark Digital – we’re part of the Landmark Group , one of the largest retail and hospitality organisations in the Middle East, North Africa, and India. We’re guardians of the group’s digital arm which encompasses of Enterprise & E-commerce Tech, Product Management, User Design, Omni Operations, Customer Experience, Loyalty, Content Production, Studio, Growth and Mar Tech, Finance and HR functions. With a futuristic outlook we strive to make the digital experience of our customers seamless.

Headquartered in Dubai, UAE, we’re currently driving the digital experience for 8 industry-leading brands in 8 geographies and rapidly expanding our footprint across new territories and functions. Join us, and you’ll be part of the Middle East’s biggest bricks-to-clicks success story, that registers over 100% growth year-on-year

We are looking out for 2 Point of Sale (POS) Application Specialist

Years of exp : 5 to 7yrs

Location : Bangalore (Yemalur)

Job Purpose

The primary purpose of this role is to ensure the effective operation, support, and continuous improvement of retail Point of Sale application. By providing expert-level troubleshooting and managing seamless integration with backend systems, this role supports smooth retail transactions and enhances the overall customer experience.

Job Description

• Provide L3 support and advanced troubleshooting for Oracle Retail POS applications (ORPOS, XStore, Jumpmind POS).
• Manage incident handling, root cause analysis, and resolution of complex POS issues.
• Support integration between Oracle POS and backend systems including Oracle Backoffice, Central Office, RESA (RTLOG), RPM, and RMS.
• Implement patches, upgrades, and configuration changes in accordance with change management processes.
• Collaborate with L1 / L2 support teams, vendors, and business stakeholders for issue resolution and deployment activities.
• Monitor POS system health, performance, and availability to ensure optimal operation.
• Participate in on-call rotation and handle escalations as needed.
• Maintain and update technical documentation, runbooks, and knowledge base articles related to POS applications.

Knowledge, Skills & Experience :

Job Experience

Required Leadership Skills