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Bengali Customer Support Specialist

Bengali Customer Support Specialist

VerbiQKolkata, IN
6 hours ago
Job description

Position : Bengali Customer Support Specialist

Location : Remote (India)

Employment Type : Full-time

Role Overview :

We are seeking a skilled Customer Support Specialist proficient in Bengali and English to deliver high-quality assistance to our customers. This role involves resolving inquiries, providing product information, and ensuring customer satisfaction. Fresh graduates with strong language skills are encouraged to apply.

Key Responsibilities :

  • Respond to customer queries via calls, chats, and emails
  • Analyze customer needs and offer accurate solutions
  • Document interactions in CRM tools and follow standard procedures
  • Collaborate with internal teams to resolve complex issues
  • Maintain service quality, response time, and customer satisfaction metrics

Qualifications :

  • Exceptional command of Bengali and English
  • Strong communication, active listening, and problem-solving skills
  • Ability to work remotely with minimal supervision
  • Basic computer literacy
  • Previous customer support experience is a plus but not required
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    Customer Support Specialist • Kolkata, IN

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