Growth Executive
YourFriendlyhrBengaluru, Karnataka, India21 days ago
Job descriptionExcellent English communication skills both verbal and written. Confident on calls structured in follow-ups and proactive in communication. Familiarity with tools such as HubSpot Freshdesk Notion and Google Sheets. Organized process-driven and detail-oriented. Work with a fast-moving startup at the forefront of AI productivity. High ownership autonomy and exposure to a global user base. Young passionate team and a learning-first culture. Competitive compensation and startup perks.
Location : Bengaluru (On-site) Type : Full-time
What Youll Do
- Manage and maintain the customer database and CRM to ensure accuracy proper segmentation and effective engagement.
- Conduct cold calls onboarding calls and follow-ups with new and existing users.
- Respond to queries across email chat website and phone professionally and promptly.
- Drive customer retention through regular check-ins user education and value-driven follow-ups.
- Track and report support metrics such as response time query resolution and follow-up rate.
- Identify upsell and cross-sell opportunities based on user behavior and needs.
- Communicate bugs feedback and user insights clearly to product and engineering teams.
- Keep internal records and CRM entries up to date to avoid loose ends.
What Were Looking For
Why Join Us
Required Skills :
communication skillsdatabasecustomer retentioncustomer supportsalescrmcustomer
Key Skills
Campaigns,Animal Care,Anti Money Laundering,Endpoint Security,ABAP,KG Teaching
Employment Type : FULLTIME
Experience : years
Vacancy : 1
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Growth Executive • Bengaluru, Karnataka, India
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