Service Project Manager

Service Delivery Manager (Life Sciences Domain)

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Hiring : Service Delivery Manager (Life Sciences Domain)

Location : Chennai

Experience : 12–18 Years

Notice Period : Immediate to 30 Days

Role Overview

We are seeking an experienced Service Delivery Manager (SDM) with a strong background in Life Sciences IT operations , specifically across Manufacturing (MES) and Quality (QMS / GxP) applications. The SDM will lead managed support, service operations, and delivery for mission-critical pharma applications — ensuring compliance, stability, and operational excellence.

Key Responsibilities

Service & Team Leadership :

Lead and manage a shift-based L2 / L3 support team in Chennai for Pharma Manufacturing & Quality applications (MES, QMS, LIMS, EBR).

Operational Management :

Drive Incident, Problem, Change, and Release Management aligned with ITIL best practices.

Ensure adherence to defined SLAs, KPIs, and continuous operational improvement.

Stakeholder & Vendor Collaboration :

Serve as the primary escalation and communication point for clients, business partners, and vendors.

Oversee service performance reviews and drive accountability.

Compliance & GxP Oversight :

Ensure all operations and deployments comply with GxP, audit, and validation requirements.

Review and maintain system validation and SOP documentation.

Continuous Improvement :

Identify recurring issues and implement automation or process enhancements for service optimization.

Required Skills & Experience

Experience : 12–18 years in IT, with substantial experience managing application managed support in Pharmaceutical / Life Sciences environments.

Applications Exposure : MES (e.g., PAS-X, Rockwell, POMS ) and QMS (e.g., TrackWise, Veeva QualityDocs ).

Regulatory Understanding : Hands-on experience working in GxP-regulated systems and validated environments.

Certifications : ITIL v4 (preferred).

Domain : Life Sciences background is mandatory for this role.

Nice to Have

Experience in Pharma Manufacturing processes .

Familiarity with automation, analytics, or AI-led support tools for application management.

Work Schedule

Shift-based (24x7 support model) – Flexibility for global operations required.

Mail your update profile to victorpaul@livecjobs.com

With Regards,

Victor