Customer Solutions ManagerQuantiphi • Thiruvananthapuram, Republic Of India, IN
Customer Solutions Manager
Quantiphi • Thiruvananthapuram, Republic Of India, IN
2 days ago
Job descriptionGCP Core Platform Services (Compute, Storage, Networking, IAM) GCP Core Data Services (BigQuery, Dataflow, Pub / Sub, Cloud SQL, Dataproc, Looker) DevOps & Automation (Terraform, Cloud Build, CI / CD Pipelines) Serve as the primary customer interface for GCP managed services covering both platform and data operations. Conduct regular governance meetings (weekly / monthly / quarterly) to review service performance, SLA compliance, and improvement initiatives. Manage escalations effectively, ensuring transparent and timely communication with stakeholders. Build and maintain strong, trusted relationships with customer technical and business teams. Ensure service delivery aligns with contractual commitments and customer business needs. Oversee day-to-day operations of GCP platform services (Compute Engine, GKE, Cloud Functions, IAM, Networking, etc.) and data services (BigQuery, Dataflow, Pub / Sub, Cloud SQL, Dataproc, Looker, etc.). Govern managed services across incident, problem, change, and release management processes in alignment with ITIL standards. Monitor key performance metrics (SLA, MTTR, incident trends) and drive proactive improvement actions. Ensure compliance with security, governance, and FinOps practices within GCP environments. Collaborate with L2 / L3 GCP engineers, architects, and platform teams to ensure stable, optimized, and secure operations. Ensure that all the projects are audit compliant ready to meet the internal and external audits expectations. Manage engagement financials including service cost tracking & invoicing, consumption & usage optimization, and billing validation. Support contract review & renewals, scope alignment & expansions of managed services cost with business growth. Drive FinOps initiatives for cost visibility and optimization across GCP services. Identify automation and modernization opportunities within GCP operations (e.G., Cloud Deploy, Terraform, Operations Suite). Lead service improvement plans (SIPs) and coordinate with engineering teams for implementation. Drive innovation initiatives - e.G., adopting new GCP services, enhancing observability, or improving CI / CD efficiency. Coordinate service delivery across onshore / offshore teams, ensuring continuous coverage and operational excellence. Mentor and guide GCP platform and data engineers on delivery priorities and customer expectations. Foster a culture of proactive problem-solving, technical innovation, and accountability.
Role Overview :
The Engagement Manager - GCP Cloud Platform & Data is responsible for overseeing the end-to-end delivery, governance, and customer engagement for Google Cloud Platform (GCP) managed services. This includes platform operations, data infrastructure management, and service excellence. The role ensures customer satisfaction, SLA compliance, and continuous improvement through proactive service management and strategic alignment with business objectives.
Required Skills & Experience
- Excellent communication, interpersonal and managerial skills
- Must be open to work in a 24x7 model, to support global customers across time zones.
Expertise in :
Key Responsibilities
1. Customer Engagement & Governance
2. Service Delivery Oversight
3. Financial and Contract Management
4. Continuous Improvement & Transformation
5. Team Leadership & Coordination
Create a job alert for this search
Solution Manager • Thiruvananthapuram, Republic Of India, IN
Related jobs
![Process Excellence Delivery Manager [T500-21342]](https://cdn-logos.talent.com/v1/logo/image?feedcode=clickcast-appcast-li-in-cpc&company_name=Arch%20Global%20Services%20India)
Service Delivery Manager
MindPec Solutions • Kollam, IN
The Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction.The SD...Show more
Last updated: 2 hours ago • Promoted • New!
US Mortgage- Customer support
Altisource • Kollam, IN
Willing to work in night shifts.Review and update construction documents in the system to ensure completeness and accuracy.
Maintain and update construction budget details while placing inspection o...Show more
Last updated: 3 days ago • Promoted
Customer Relationship Management Manager
Votary Softech Solutions Pvt. Ltd. • kollam, kerala, in
We’re seeking a Client Relationship Manager / Account Manager to build and nurture key client.Manage strategic client relationships and ensure customer satisfaction.
Identify upselling and cross-sel...Show more
Last updated: 4 hours ago • Promoted • New!
Solution Architect – People Portal / SAP SuccessFactors
GreatHR Solutions • Kollam, IN
Job Title : Solution Architect – People Portal / SAP SuccessFactors.Specialization : SAP SuccessFactors, HCM Architecture, Workforce Management.
The Solution Architect will lead the design, developmen...Show more
Last updated: 3 days ago • Promoted
L1 / L2 Application Support Engineer
Terveys Technology Solutions Pvt Ltd • Trivandrum, Kerala, India
Job Title : L1 / L2 Application Support Engineer.Department : Client Business Support / IT Operations.Reports To : Application Support Lead / Project Manager.
L1 and L2 Application Support Engineers.Th...Show more
Last updated: 3 days ago • Promoted
Implementation Manager
CareStack - Dental Practice Management • Trivandrum, Kerala, India
Lead a 20+ member team managing implementations across the US, UK, and AUS.Oversee the full lifecycle of Aeka implementation projects, including planning, resource.
Manage and monitor end-to-end ima...Show more
Last updated: 30+ days ago • Promoted
Chief Manager-Operations Customer Service
Axis Max Life Insurance Limited • Kollam, IN
The Chief Manager – Operations will be responsible for leading large-scale insurance operations, driving operational excellence through strategic initiatives, digital transformation, and data-drive...Show more
Last updated: 2 hours ago • Promoted • New!
Process Excellence Delivery Manager
Arch Capital • Thiruvananthapuram, India
The Process Excellence Delivery Manager will oversee and implement transformation initiatives to drive continual improvement within GSI.
This role will ensure process, system and behavior improvemen...Show more
Last updated: 10 days ago • Promoted
Engineering Manager – Solution Architecture and Client Engagement
SapidBlue Technologies • Kollam, IN
SapidBlue is a fast-growing AI-First technology consulting and product engineering company helping enterprises across the US, EU, India and the Middle East adopt.
AI, GenAI, Cloud, Data Engineering,...Show more
Last updated: 2 hours ago • Promoted • New!
SaaS Customer Support
PlusVibe • Kollam, IN
AI campaign assistance, and more.This is a full-time remote role for a Technical Customer Support at Plusvibe.This person will be responsible for providing technical support to users, ensuring cust...Show more
Last updated: 11 days ago • Promoted
Solutions Architect
T-Systems ICT India Pvt. Ltd. • kollam, kerala, in
Infrastructure Automation team.This role focuses on defining, implementing, and optimizing automated workflows, APIs, and blueprints that drive efficiency, scalability, and reliability across the e...Show more
Last updated: 12 days ago • Promoted
Technical Services Manager
GenScript • Kollam, IN
Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show more
Last updated: 30+ days ago • Promoted
Engagement Manager
Quantiphi • Thiruvananthapuram, Kerala, India
The Engagement Manager - GCP Cloud Platform & Data is responsible for overseeing the end-to-end delivery, governance, and customer engagement for Google Cloud Platform (GCP) managed services.This i...Show more
Last updated: 2 days ago • Promoted
Senior Customer Support Engineer
StitchFin • Thiruvananthapuram, IN
StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show more
Last updated: 12 days ago • Promoted
Technical Solutions Manager
Neurones IT Asia • Thiruvananthapuram, IN
The position includes the following key responsibilities : .Orchestrating delivery across multiple development teams, working for múltiple geographies.
Promoting alignment between Product and Tech tea...Show more
Last updated: 12 days ago • Promoted
Customer Success Manager
Zocket • thiruvananthapuram, kerala, in
Customer Success Manager ( US ).At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketin...Show more
Last updated: 30+ days ago • Promoted
Sap Solutions Architect
Radiant Systems Inc • Kollam, IN
Mandatory to have excellent fluency in English; both written and verbal communication skills.Candidate will be regarded as an SME and should have a high level of expertise in.Service Management Lea...Show more
Last updated: 11 days ago • Promoted
Process Excellence Delivery Manager [T500-21342]
Arch Global Services India • Thiruvananthapuram, Kerala, India
Arch) is a leading global insurer with operations in more than a dozen countries.We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innova...Show more
Last updated: 8 days ago • Promoted