Technical Support Engineer (German Language)
TECEZEKanpur, Republic Of India, IN16 days ago
Job descriptionC1-level proficiency in German (spoken and written). Good Business English communication skills (spoken and written). 2–3 years of experience in remote technical support roles (L1 / L2 preferred). Strong understanding of Windows operating systems , MS Office , and basic networking concepts . Familiarity with ITSM tools such as ServiceNow, Remedy, etc. Excellent interpersonal and customer service skills. Strong problem-solving and analytical abilities. Ability to work independently and as part of a distributed global team. Experience working with enterprise clients or in a multilingual, multicultural environment is an added advantage. MSA / SOW Status : MSA signed Shift Timing : 11 : 30 AM – 8 : 30 PM IST (aligned to German business hours)
Job Title : Technical Support Engineer (German Language)
Payroll : TECEZE
Work Type : Remote / Full-time
Service Hours : German Business Hours (8 : 00 AM – 5 : 00 PM CET / 11 : 30 AM – 8 : 30 PM IST)
Job Summary :
We are seeking a skilled and customer-oriented Remote Technical Support Engineer with C1-level proficiency in German and strong English communication skills. The ideal candidate will have experience providing technical support to end-users in a remote setup, ensuring quick and effective resolution of hardware, software, and network-related issues.
Key Responsibilities :
- Provide L1 / L2 remote technical support to end-users across global locations.
- Troubleshoot and resolve hardware, software, and networking issues on laptops, desktops, and mobile devices.
- Manage and resolve support tickets efficiently using ITSM or ticketing systems (e.G., ServiceNow, Remedy).
- Assist users with issues related to Windows OS, MS Office Suite, and common business applications .
- Communicate technical information clearly to non-technical users, ensuring high customer satisfaction.
- Collaborate with cross-functional teams to escalate and resolve complex issues promptly.
- Maintain detailed documentation of technical issues and solutions provided.
- Contribute to knowledge base updates and process improvements.
Required Skills and Qualifications :
Additional Details :
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Technical Support Engineer • Kanpur, Republic Of India, IN
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