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Account Director in Ed tech domain (K12) with 12+ Years Experience

Account Director in Ed tech domain (K12) with 12+ Years Experience

LearningMateIndia
21 days ago
Job description

We have an urgent requirement for Key Account Manager

Total years of Experience - 12-15 years

Market understanding - US Market (With K12)

Domain - Ed -Tech

Location - Mumbai / Chennai

Core Responsibilities :

Customer Insight & Foresight

  • Anticipate evolving customer needs and translate insights into internal strategies.

Solution Ownership

  • Design impactful, cross-functional solutions tailored to customer challenges.

    • Strategic Influence

  • Offer proactive business insights that strengthen the customer’s market position.

    • Account Growth & Profitability

  • Drive revenue expansion and maintain margins through account mining and opportunity creation.

    • Delivery Governance

  • Oversee execution, track project health, and ensure seamless delivery in coordination with operations.

    • Relationship Leadership

  • Build and maintain trust across all customer levels—from operational stakeholders to the C-suite.

    • Contact Matrix Management

  • Map and manage key relationships to strengthen engagement and expand influence.

    • Cross-Functional Alignment

  • Inspire and align internal teams (without direct authority) through clear direction and collaboration.

    • Time & Priority Management

  • Balance internal coordination and external engagement to maximize value creation.

    • Key Accountabilities

  • Deepen and expand customer relationships across key accounts.
  • Collaborate with sales to unlock new revenue streams.
  • Partner with delivery to ensure customer satisfaction.
  • Achieve defined growth targets within assigned verticals.

    • Consult For

  • Key team changes impacting delivery.
  • Leadership changes within client organizations.
  • Major client feedback—positive or negative.

    • Inform For

  • Significant delivery issues or project delays.
  • Resource gaps threatening timelines.
  • Exit of critical internal delivery team members.

    • Mandatory Skills

  • Relationship Building
  • Marketing
  • Account Management
  • Business Development
  • Customer Retention
  • Business-to-Business (B2B)
  • Sales Management
  • Strategic Public Relations Planning
  • Matrixgold
  • Customer Relationship Management (CRM)
  • Client Relations
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