Customer Success Manager (WFH) — ONLY for Luxury Hospitality Professionals

Hospitality → Premium Client Management Career Shift | Founder-Led Firm | Work From Home

Location : Remote (India)

Experience : 3–10 years in luxury hospitality

Type : Full-time

About This Role (PLEASE READ BEFORE APPLYING)

This role is specifically designed for professionals from luxury hotels / premium hospitality who want to transition into a stable, work-from-home, long-term client relationship career.

If you’ve worked in Taj, Oberoi, ITC, Marriott, Hyatt, Leela, Ananda, Vana, Soho House , or similar high-touch environments — this will feel like a natural next step.

If you come from BPO, back-office ops, generic coordination, or low-touch customer service , please do not apply .

This role requires instincts that only premium hospitality develops.

About Beacon House Beacon House is India’s only founder-led, Former Admissions Officer (FAO)-powered boutique global admissions firm.

We work with a select cohort of families each year, offering deeply personalized, high-touch guidance for students applying to the world’s top universities.

This is not an edtech ops role — this is premium client experience at the highest standard .

Why Hospitality Professionals Excel Here If you have spent years :

handling VIP guests

anticipating needs before they are expressed

crafting warm, thoughtful communication

managing escalations with grace

coordinating across teams

operating with polish, patience, and presence

…then you already have 80% of what this role needs.

We’ll teach you the education domain — the instincts must come from you .

What You’ll Get (Your Lifestyle Changes) 100% Work From Home

Predictable hours (no night shifts, no split shifts)

No standing 8–10 hours

No rosters, no festival duty

Work with a specific set of families long-term (not transient guests)

High-respect, thoughtful, mission-driven families

A calm, founder-led culture that values warmth + excellence

Your Responsibilities 1. Own the Relationship with Families Be the primary point of contact for parents & students

Build trust, warmth, and long-term rapport

Ensure every family feels supported, remembered, and cared for

2. Deliver a Premium, Proactive Experience Send structured WhatsApp updates

Anticipate concerns before they arise

Pre-emptively communicate next steps

Handle escalations with emotional intelligence

3. Manage the Student Journey Track deadlines

Coordinate with Graduate Coaches and Former Admissions Officers

Prepare weekly updates & action plans

4. Maintain Zero-Friction Operations Scheduling

Meeting notes

Internal tracking (Google Sheets / Notion)

Keeping parents, students, GC, and FAO aligned

Who Should Apply You have :

3–10 years in luxury hospitality (Front Office, Guest Relations, Duty Manager, FOM, CRM, Wellness Hospitality, Concierge)

Exceptional spoken & written English

A warm, calm, polished service style

Ability to manage multiple VIP clients without chaos

High emotional intelligence

A proactive, anticipatory mindset

Desire to shift from hotel shifts → stable WFH career

Bonus if you’ve worked in :

Taj | Oberoi | ITC | Marriott | Hyatt | Ananda | Vana | Leela | Four Seasons | Roseate | Trident | Soho House.

Who Should NOT Apply To keep the quality bar high, please do not apply if you have experience ONLY in :

BPO / call centers

Back-office operations

Basic coordination roles

Sales / tele-sales

Edtech support

Generic admin / EA roles

This role requires high-end service instincts , not process-driven ops.