Oracle HCM Support role

We are seeking a highly motivated and technically proficient Oracle HCM Support Specialist to join our night shift team. In this role, you will be the primary point of contact for resolving complex functional and technical issues related to our Oracle HCM Cloud suite. You will play a vital part in ensuring the stability and performance of our HR systems during off-hours, supporting our global operations and ensuring a positive user experience for our colleagues in different time zones.

Key Responsibilities :

• Provide Tier-2 and Tier-3 functional and technical support for Oracle HCM Cloud modules, with a strong focus on Core HR, Absence Management, Talent Management, Compensation, and Benefits.
• Troubleshoot and resolve user-reported issues, including system errors, data discrepancies, and process failures, via ticketing system, email, and chat.
• Perform routine system maintenance and monitoring during the night shift to ensure optimal system performance and availability.
• Collaborate with the day-shift team, functional HR teams, and technical developers to escalate and resolve complex issues, ensuring a smooth handover of pending items.
• Document solutions and create knowledge base articles to build a repository for common issues and their resolutions.
• Assist with testing for system patches, updates, and new configurations before deployment to production.
• Guide end-users on system functionality and best practices, providing clear and effective communication.
• Maintain a high level of customer service and professionalism in a fast-paced, independent work environment.

Required Qualifications & Skills :