Location - Pan India
Notice period - 30 days to 15 days
15 years of experience including service delivery management experience for large SAP AMS program
Roles and responsibilities
- Be responsible of the overall engagement in terms of budget Customer satisfaction contractual compliancy service continuity team members motivations respect of qualitative timely delivery
- Be the Customer Single Point of contact for AMS Services subjects
- Provide consolidated management reporting to the Customer and LTIM leadership on the services performance
- Play a key role in add on sales with Sales Delivery Management team
- The delivery of the AMS services at the appropriate contractual service levels
- The management of the delivery of the services and other agreed deliverables in all its aspects specification estimationplanning control acceptanceSLA compliancy for the applications in scope Implementing and controlling all agreed procedures and processes
- Conform to the engagement prioritization identify assign resources on service activities
- Drive End to End the problem changerelease capacity performance management and reporting
Candidate to have following skills
A strong interpersonal team spirit as we deliver better togetherOrganization to plan and deliver accordinglyProactive in order to mitigate detect the risksGood relationships skills as you will have to build a network for improving cooperationCoaching mindset to help your team members evolveCulturally openminded as we work with Offshore onsite and local people in one teamBusiness oriented in order to support our client to perform IT and BusinessStrong communication skills to manage steering committee customer daily contactsUnderstanding of ITIL V4 process and certification is a big plus