WIKREATE WORLDWIDE PRIVATE LIMITEDludhiana, punjab, in
12 hours ago
Job description
Responsibilities :
Serve as the main point of contact for clients throughout planning and execution
Build and maintain strong client relationships through clear and effective communication
Collaborate with internal teams to meet client requirements.
Conduct client meetings to understand their event needs and preferences
Ensure timely project delivery and conduct quality checks
Provide excellent after-sales service to foster client satisfaction
Create a smooth onboarding experience for new clients
Maintain regular communication with clients via calls, emails and meetings
Address client concerns and identify solutions to enhance product acceptance
Keep accurate records of client interactions and details
Respond to client inquiries promptly and professionally
Qualifications :
4+ years prior experience in client servicing or similar roles
Proven experience in a leadership role is required
Excellent communication skills and the ability to anticipate the needs of customers
Must demonstrate strong analytical thinking skills
Should possess strong problem-solving skills and the ability to make sound judgement calls
Superior organizational and time management skills
Knowledge of customer service programs and databases, or the ability to learn new software quickly
Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience
Experience in a Digital Marketing agency is preferred
Experience with Healthcare clients is a plus
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Client Servicing Manager • ludhiana, punjab, in
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