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Grievance Advisor
ConfidentialBengaluru / Bangalore25 days ago
Job descriptionEnsure customer-first approach in all interactions Meet daily productivity and resolution targets Use internal tools to drive issue resolution Educate customers to maximize app usage
Key Deliverables :
- Handle PhonePe account and transaction-related queries
- Resolve customer issues via phone and data channels
- Escalate complex issues to relevant teams
- Recommend process improvements from customer insights
Role Responsibilities :
Skills Required
Customer Experience, Problem-solving, Communication
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Advisor • Bengaluru / Bangalore