Telemarketing Manager

Position :

Manager – Tele-Calling

Location :

MNRU – Y Junction Office

Qualification : Postgraduate

Experience : Minimum 10 years

Employment Type : Full-time

Job Summary

MNRU is seeking a highly skilled

Manager – Tele-Calling

to lead and oversee tele-calling operations for student outreach, admissions support, and marketing campaigns. The role requires excellent communication, team leadership, and proven experience in managing large-scale tele-calling activities in reputed universities or organizations.

Key Responsibilities

Manage and supervise tele-calling teams for admissions and marketing campaigns.

Develop scripts and communication strategies for effective student engagement.

Monitor daily call performance and ensure targets are achieved.

Train and mentor tele-calling executives to improve conversion rates.

Coordinate with admissions and marketing teams to align tele-calling with institutional goals.

Track, analyze, and report tele-calling performance metrics.

Key Skills

Strong communication and interpersonal skills.

Leadership and team management capabilities.

Ability to handle high-volume calling operations.

Proficiency in CRM tools and call monitoring systems.

Preferred Skills

Experience in the education sector, especially universities or reputed organizations.

Knowledge of admission processes and student engagement strategies.

Strong problem-solving and motivational abilities.

Qualifications

Postgraduate degree in Management, Marketing, or a related field.

Minimum 10 years of experience in tele-calling marketing and team management