Telecaller
WIKREATE WORLDWIDE PRIVATE LIMITEDSurat, IN16 hours ago
Job descriptionMinimum educational qualification : 12th pass ; a bachelor’s degree in any stream preferred Herbal D2C Experience is a must. Excellent communication skills (spoken & written) in English + Hindi Strong interpersonal skills, courteous phone manner, ability to build rapport quickly. Persuasive, goal-driven, with the tenacity to follow up and close leads. Good listening skills – ability to understand customer concerns, ask clarifying questions, and suggest relevant products. Basic computer skills : MS Office (especially Excel / Word) & ability to work with telephone systems. Ability to work under pressure and meet calling / sales targets. Positive attitude, resilience in face of rejection, willingness to learn and adapt. Prior experience in tele‐sales, call centre, or customer service is a plus Interest in herbal / wellness industry, some knowledge of skincare / haircare / ayurvedic products would be beneficial. (Preferred)
Role Summary :
As a Telecaller, you will make outbound and receive inbound calls to potential and existing customers, explain our herbal product range, follow up on leads, handle customer queries, and contribute to achieving sales / conversion targets. You’ll bridge between marketing + product teams and our end-customers, helping articulate product benefits, brand values and ensuring delighted customer interactions.
Key Responsibilities :
- Make outbound calls to prospective leads (for example : people who signed up on our website, social-media inquiries, previous customers) to introduce our brand and product offerings.
- Receive inbound calls from interested customers; respond professionally, share product details, pricing, offers, shipping & returns information.
- Understand customer needs / preferences (skin / hair / health concerns) and suggest appropriate herbal solutions from our portfolio.
- Follow up on previous calls / leads to move them along the purchase funnel (interest → consideration → purchase).
- Maintain and update accurate records of all calls, interactions, customer details, and product interests
- Achieve daily / weekly / monthly calling, lead-generation and conversion targets (as defined by Sales / Marketing).
- Collaborate with marketing and product teams : share customer feedback, queries, objections, and suggestions to shape offers, scripts, and product development.
- Stay up to date with product knowledge (ingredients, benefits, usage instructions, promotions) and regulatory or compliance aspects (herbal claims, wellness regulations) as applicable.
- Handle customer objections, rejections, and queries with patience and professionalism.
- Provide input into improving call scripts, promotional offers, customer engagement tactics based on field experience.
- Uphold the brand’s voice, values and customer-centric ethos in all interactions.
Required Skills & Qualifications :
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Telecaller • Surat, IN