Customer Service Trainer

Job Title : Trainer – Domestic Customer Voice Support

Location : Ameerpet , HYD

Experience : 1–2 years on paper

Type : Full-time

Work mode- WFO for 3 months after WFH

Language fluency – English, Telugu, and Hindi

Tentative DOJ- Immediate

Ecommerce Client hiring a Trainer to deliver training for domestic voice support team.

Ideal candidates will have 1–2 years of training agents, with a strong grasp of voice process operations and excellent communication skills.

Key Responsibilities :

• Conduct onboarding & process training for voice support teams
• Deliver soft skills & communication sessions
• Monitor trainee performance and provide feedback
• Conduct Training Needs Identification (TNI) to evaluate learning requirements.
• Facilitate or participate in Train the Trainer (TTT) programs to maintain training quality and consistency.
• Assist in updating training content and tracking progress
• Support refresher training and performance improvement plans

Apply on Varalakshmi.Y@livecjobs.com

7995831110