Salesforce Functional Consultant (Immediate Joiner @Hyderabad)

About the job

Hi there 👋🏽

If you are reading this then you are on an exciting, daunting, fun, hard (or all combined) journey to find the perfect new career.

We at Katzion don't think work is the most important part of your life, but let's be honest, we spend far too much time in it not to enjoy it.

We make our hiring decisions based on experience, skills, and passion to make an impact. We don't expect individuals to be perfect, and we don't believe in unicorns - although that would be very cool.

We also know that time is precious, so we better get into it, so we do not take up too much of yours.

THE ROLE

We are looking for a passionate Senior Functional Consultant (15+ years of experience) with deep expertise in Salesforce Service Cloud to join our Hyderabad office.

This role is primarily responsible for driving technology and process improvements for our customers by leveraging Salesforce Service Cloud capabilities, declarative tools, and the broader Salesforce ecosystem.

You will play a key role in designing and optimizing service processes, enhancing agent productivity, and enabling best-practice Service Cloud solutions that deliver measurable business outcomes.

This is a permanent, India-based position.

YOUR IMPACT (You will...)

Requirement Gathering & Analysis

• Collaborate with stakeholders to gather, analyse, and document business requirements related to customer service operations, case management, SLAs, and service processes .
• Map and assess existing service workflows and identify areas for improvement using Service Cloud features.
• Translate business needs into functional specifications, user stories, and clear acceptance criteria.

Documentation

Solution Design

Implementation & Configuration

Testing & Deployment

Stakeholder Collaboration

WE’RE EXCITED IF YOU HAVE

Salesforce Experience & Certifications

Technical Skills

Soft Skills