Account Manager (Customer Support - SaaS)

About Zoconut

We are on a mission to make quality wellness services accessible to everyone by helping and empowering wellness professionals to build a global online reach efficiently with improved customer experience.

We believe in

• Democratizing quality healthcare : Quality healthcare is hard to get. When a passionate and knowledgeable professional or business gets the required tools to compete with incumbents and cut through the noise, it levels the playing field a little bit. It inspires several others around them to collectively make a large impact.
• Building a large profitable business : We envision building a capital-efficient, large profitable business to achieve our mission of democratizing quality healthcare. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building Value SaaS.
• Employee Wellness <>

Customer Success : We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

Opportunity

Zoconut is looking to hire a Customer Support Specialist to help customers become successful on our platform. In this role, your goal is to proactively address and solve all kinds of issues that the customers might encounter. You will be the first point of contact and custodian of customer experience and how they feel about our product and the company. You will provide proactive management and close all open loops within timelines. You will become an expert in the Zoconut software and become capable of understanding customer issues that may be deeply technical or just the ones that require a little retraining or pointing in the right direction. You will be available on all support channels set by the company within working hours without fail.

Our ideal candidate understands customer service and has at least 1 year of B2B software customer support experience.

Compensation

Work Timings

All team members are expected to be logged in on their system from 10 am to 7 pm, Mon-Sat without fail or delays.

Work Location

We expect you to work from our beautiful office in Kirti Nagar, New Delhi.

Requirements

Skills & Experience

Personality traits

What will make you successful in this role?

If all of this sounds exciting to you, join us for an exciting and fulfilling ride at Zoconut!