Genesys AI Developer

Genesys Cloud CX with Genesys Dialog Engine (GDE) or Genesys DX

Bot and NLP development using Genesys AI tools

Experience in building Conversational IVR, chatbots, and voicebots

Integration with third-party NLP engines like Google Dialogflow, Amazon Lex, IBM Watson

Strong knowledge of Genesys Architect Flows and call routing

Hands-on experience with Bot Flows, Intents, Slot Filling, and Training datasets

2. Good to Have (Secondary) Skills :

Python / JavaScript for custom logic in bot integrations

REST APIs for system integrations

Experience with Google Cloud / AWS for deploying AI services

Knowledge of Speech-to-Text (STT) and Text-to-Speech (TTS) APIs

Experience with CRM and backend integrations (e.g., Salesforce, ServiceNow)

3. Compensation Offered for this Role :

10 to 18 Lacs (max 20 if cand has more rele exp)

4. Years of Experience :

5 to 10 years

5. CGI Location Open To :

Bangalore

Hyderabad

Chennai

Pune

6. Shift Timings : UK Shift

7. Joining Timeframe :

Immediate to 30 days preferred

8. Detailed JD : Genesys Developer

Design, develop, and implement Genesys-based call flows and routing strategies

Collaborate with business and technical teams to gather and understand requirements

Integrate Genesys with backend systems and third-party platforms

Troubleshoot and resolve issues in call routing and IVR

Participate in code reviews and adhere to best practices

Monitor and enhance system performance