Sr. Process Associate

Job Description

Sr.Process Associate

Location

:   Kochi, Infopark

Qualification : Graduation

(mandatory)

Experience : Minimum

2 – 3 years of experience in BPO voice process (mandatory)

Salary

:   ₹23,000 – ₹33,000 CTC per month + Incentives upto  ₹3000

Work Days

:   5 Days a Week (Saturday & Sunday Off)

Shift

:   Night Shift (6 PM – 3 AM)

Job Description : We are hiring

Senior Voice Process  for a reputed BPO located at Infopark, Kochi. As a Senior Voice Process Executive, you will be responsible for handling customer interactions via inbound and outbound voice calls. You must ensure excellent customer service by resolving queries, providing solutions, and adhering to process guidelines.

Responsibilities :

• Handle inbound and outbound customer calls
• Deliver exceptional service and ensure high customer satisfaction
• Accurately document customer interactions in the system
• Meet individual and team performance targets (KPI driven)
• Follow process guidelines and maintain quality standards
• Collaborate with internal teams to resolve customer concerns

Requirements

2 – 3 years of experience in BPO voice process (mandatory)

Requirements

3-5 years of Team Leading Attrition And Shrinkage