Senior Manager

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

To manage 15+ members Master File Administration (MFA) team, who is responsible for Institutional clients onboarding, static data (Securities master creation), client servicing and vault management.

Responsible for the team who is performing all activities relating to Client Onboarding in a smooth, effective and timely manner including KYC, CKYC and documentation scanning and vaulting. Also, the team who is performing applicable Documentation Review activities as per agreed / regulatory requirements. To manage Regulatory, Depositary & Internal inspections and ensure NIL findings in report.

Responsible for the team who is performing activities relating to recording, updating and maintenance of Static Data Masters.

Key Responsibilities

Strategy

To institutionalise the Account opening, KYC and maintenance process so that is well defined for the implementation and servicing teams, as well as clients.

To participate in the local product development and sales initiatives related to FPI KYC and account opening perspective.

To participate in the bank's A3 initiative and deliver / implement the same.

To institutionalise the static data updation and maintenance process ensuring quick turnaround to internal stakeholders as well as client.

To participate in the local product development and sales initiatives related to static data maintenance

Business

To manage the operational relationship for interface with implementation and servicing teams.

To serve as a focal point of contact with implementation and servicing teams, and regulators and clients, with regard to account opening, KYC related processes and Static Data / Security Master creation processes.

To support business in new product implementation or client onboarding activity smoothly.

Processes

To facilitate the process of account opening and maintenance to be smooth, error free and timely.

To facilitate the review of account opening, closure and other miscellaneous related documents and revert to respective stakeholder with review comments.

To monitor the outstanding documents and follow up with Implementation / Client Servicing team for completion.

To Regulatory monitor and maintain Service Standards.

To liaise Regulator, KRA, Depositary, Exchange whenever required

To ensure timely and accurate updation of KYC and CKYC data.

To ensure that activities are completed within agreed TAT and service standards.

To ensure timely and accurate completion of scanning and vaulting of client documents.

To be an efficient back up for Static Data operations.

People & Talent

To help build a good work life balance for self and team.

To constantly motivate team towards better performance.

Responsible to perform performance appraisal of the team.

To encourage and foster a collaborative and supportive working environment.

To determine training needs of team members and regularly initiate internal training sessions to meet these requirements.

To give regular feedback to team members.

To develop a career road map for staff to keep engagement levels high.

To support Head, Securities Services in planning and controlling staffing and training needs.

Risk Management

To keep implementation and servicing teams abreast in conjunction with Product of changes in regulations and market procedures, operating procedures affecting FPI KYC and account opening.

To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.

Governance

To ensure full awareness of all procedures and policies impacting Account opening & KYC requirement.

To instil alertness for any suspicious transactions and escalate the same to LM

To ensure timely completion of all mandatory e-learnings for self.

To comply with applicable MLPA guidelines.

Regulatory & Business Conduct

To display exemplary conduct and live by the Group's Values and Code of Conduct.

To take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Responsible to support and resolve all queries raised by auditor during internal and external inspection.

Key stakeholders

Internal

Head of Custody and Clearing Operations

Country Legal, Compliance and FCC

Country Business Head and team

Product, Implementation and Servicing team

Country Cobam team

Country CLM Operations team

External

Regulators (SEBI, RBI)

KRA registration agencies (NDML & CVL)

Depositories and exchanges

Peer custodians

Exchanges / CCIL

Skills and Experience

Product Experience LAP, BIL, PL and LAS

Distribution

Relationship Management

Digital Knowledge

Customer Management

Strong Communication Skills

Effective People Skills

Qualifications

Graduate / Post Graduate Degree

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.