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Senior Principal Engineer – Java / Node.js / Angular

Bean HR Consultingdehradun, uttarakhand, in

18 hours ago

Job description

We’re Hiring : Application Support Professionals (Multiple Roles)

Experience Range : 5–20 Years

Work Mode : Remote / Hybrid

Shift : 6 : 30 PM – 3 : 30 AM (where applicable)

About Us

We are looking for talented and proactive professionals to join our Application Support team . Openings are available at both mid-level and managerial levels. Whether you are an experienced L1 Support Analyst looking to grow your expertise, or a seasoned Support Manager ready to lead enterprise-scale operations, this is an opportunity to make a real impact in a dynamic, fast-paced environment.

Open Positions

🧩 1. L1 Support Analyst

Experience : 5–8 Years

Location : Remote

Shift : 6 : 30 PM – 3 : 30 AM

Role Overview :

As an L1 Support Analyst, you will be the first line of defense in managing production support issues, raising service requests, and ensuring smooth day-to-day operations. You’ll work closely with the Application Manager and business users to ensure timely resolution and quality service delivery.

Key Responsibilities :

Raise and track Service Requests to capture business user requirements.
Monitor, log, and resolve production issues while coordinating with technical teams.
Perform Root Cause Analysis (RCA) and create incident summaries.
Generate reports and dashboards using ServiceNow and related tools.
Maintain strong client communication and ensure stakeholder satisfaction.
Possess good business understanding of Finance & Accounting (F&A) or similar domains.

Required Skills :

Hands-on experience with ServiceNow or equivalent ticketing tools.

Strong analytical, documentation, and communication skills.

Ability to work independently and handle pressure.

Willingness to work in night shift (US hours) .

🧭 2. Support Manager – Application Production Support

Experience : 14–20 Years

Location : Hybrid

Role Overview :

We’re seeking a tenured, hands-on Support Manager to lead enterprise-level production support operations. You’ll be responsible for governance, team leadership, and service excellence across multiple applications using the Microsoft technology stack and Azure cloud services .

Key Responsibilities :

Lead day-to-day production support across multiple enterprise applications.

Ensure timely resolution of incidents, problems, and service requests .

Drive Root Cause Analysis (RCA) and implement preventive measures.

Establish support governance frameworks , escalation models, and SLAs.

Collaborate closely with application owners, infrastructure teams, and business stakeholders.

Oversee system performance and reliability using Azure and other monitoring tools.

Maintain runbooks, knowledge bases, and process documentation .

Drive continuous improvement and operational excellence initiatives.

Mentor and guide L1–L3 support teams ; conduct code reviews and manage deployments.

Manage client relationships , risk assessments, and project documentation.

Required Skills & Experience :

15+ years in IT support or operations, with 5+ years in a leadership role.

Strong hands-on knowledge of Microsoft technologies (.NET, SQL Server, IIS).

Deep understanding of Azure monitoring, diagnostics, and automation .

Experience with ITSM tools (ServiceNow, BMC Remedy, etc.) and ITIL processes .

Familiarity with Agile methodologies and sprint-based collaboration.

Experience leading migration or application transformation projects.

Excellent leadership, communication, and stakeholder management skills.

💼 Why Join Us

Opportunity to work with global teams and enterprise clients .

Exposure to cutting-edge technologies and cloud platforms .

Growth-oriented culture with career advancement opportunities.

Flexible work modes — Remote and Hybrid options available.

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Principal Engineer Java • dehradun, uttarakhand, in