Director, L4 Support & Sustainment

Use Your Power for Purpose

Digital is helping Pfizer Global Supply win the digital race in pharma and create breakthroughs that change patients' lives. Digital provides innovative digital solutions that unleash the power of our people by allowing them to focus their time and attention on value-add tasks. Our solutions accelerate key PGS initiatives and help PGS sites realize benefits of continuous improvement more rapidly.

The Digital Manufacturing organization enables a world-class manufacturing and supply chain organization by increasing visibility and efficiency across diverse systems and processes and delivering predictive analytics and insights. The team supports Pfizer's Core Manufacturing & Engineering Solutions, while enabling a secure, seamless flow of contextualized data from the device & control levels, all the way to the top of the Enterprise. Our goal is to create persona driven, connected experiences across our shop floors to predict and optimize operations, while providing intelligence, and real-time insights to operators. Keyfunctional areas :

• Strategy & Operation Excellence
• Global Supply Engineering & Sustainment
• Manufacturing Operations Solutions
• E2E Network Solutions

The Global Supply Engineering & Sustainment team leads the technical support for manufacturing applications and core platforms, overseeing technology and vendor partnerships, and ensuring strong architecture governance.Our mission is to ensure that the platforms, systems and digital capabilities that power our global supply chain are reliable, scalable and future-ready.

The Director, L4 Support and Sustainment will be responsible for the ongoing strategic oversight and management of over 10 different applications, including MES and PLM solutions across all manufacturing sites.This role requires a visionary leader with deep technical expertise and a strong understanding of manufacturing processes. The Director will ensure optimal performance, reliability, and continuous improvement of our enterprise solutions, aligning them with our business goals and operational needs.

This role will be responsible for overseeing a team of 11+ colleagues and contractors globally, providing 24 / 7 support, as well as break / fix and ongoing sustainment.

What You Will Achieve

In this role, you will :

Leadership and Strategy :

Operational Management :

Continuous Improvement :

Stakeholder Engagement :

Here Is What You Need (Minimum Requirements)

Bonus Points If You Have (Preferred Requirements)

Work Location Assignment : Hybrid

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Information & Business Tech

Skills Required

manufacturing processes