Customer Experience Manager Luxury Retail

Company Description

Better Diamonds is renowned for its modern and forward-thinking approach to luxury and fine jewelry. We specialize in helping customers make meaningful selections, offering a wide range of certified natural and lab-grown diamonds, gemstones, and timeless gold jewelry pieces. Whether it’s diamond engagement rings, wedding bands, necklaces, or bracelets, our mission is to guide our customers every step of the way toward finding the perfect piece. Built on a strong foundation of quality, trust, and exceptional customer service, Better Diamonds is committed to offering an unparalleled jewelry experience.

Role Description

This is a full-time, on-site role for a Customer Experience Manager located in South Delhi. In this role, you will oversee customer interactions, ensure a seamless shopping experience, and uphold high standards of customer satisfaction. Daily tasks include addressing customer inquiries, managing feedback, analyzing customer experience metrics, and implementing strategies to enhance customer engagement and retention. You will work closely with the sales and customer service teams to uphold the brand’s reputation for exceptional service and luxury retail excellence.

Qualifications

Strong skills in Customer Satisfaction and Customer Experience to ensure excellent service delivery and customer retention

Proficiency in Analytical Skills for assessing customer data and improving engagement strategies

Exceptional Communication and Customer Service skills to address inquiries, resolve issues, and provide a high-touch customer experience

Strong leadership capabilities, attention to detail, and problem-solving skills

Experience in the luxury retail or jewelry industry is highly desirable

Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred