Customer Success Manager

About Us :

Windowmaker Software Limited is a highly esteemed software company in the window and door industry. With over 40 years of experience, we have built a reputation for crafting innovative, industry-leading solutions trusted by customers worldwide. Our expertise and commitment to excellence have established us as a trusted name in the industry.

Job Purpose :

As a Client Success Manager, you will be responsible for managing customer projects and providing exceptional service to our customers. You will oversee the coordination of internal teams to complete projects within a specified timeframe and ensure customer satisfaction. In addition, you will be responsible for providing technical support, training, and problem resolution for our customers.

Responsibilities :

• Manage customer projects, completing the Discovery phase and coordinating with customers and internal teams.
• Provide customer service, resolving escalated cases and ensuring timely solutions.
• Log activities and ensure services are paid for.
• Plan and deliver trainings for customers, acclimatizing them with Windowmaker.
• Provide regular reports to management.
• Oversee the Customer Support and Data team.

Key Tasks :

Skills :

Location : Vadodara ( Only local candidates preferred)

Skills Required

IT background, Analytical and technical mindset