Customer Success Manager

Required :

2-5 years customer service or administrative experience

Excellent English written and verbal communication

Strong computer skills and learning aptitude

Exceptional attention to detail (99% accuracy standard)

Availability during US business hours

Prior experience with US-based companies

Preferred :

Background in administrative, legal, or case management environments

Understanding of US business practices

CRM or case management software experience

Cultural Fit :

Empathy for individuals facing disability and financial hardship

Process-oriented thinking with compliance mindset

Self-motivated and independent work style

Growth mindset and continuous improvement orientation