Engineering Manager, Production Support

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a highly skilled and motivated Lead Software Engineer / Sr. Engineering Manager to lead & drive production support for critical PA platforms like PAS, PANDA, RxAuth, PAHub etc. This role is pivotal in ensuring the stability, performance, and modernization of our production systems. The ideal candidate will bring deep technical expertise in Pega, Azure, and AI / ML, and will lead efforts in proactive monitoring, incident triaging, and automation.

Primary Responsibilities :

• Lead support for PAS, PANDA, RxAuth, PAHub, ensuring uptime, performance, and SLA adherence
• Lead incident management and root cause analysis for P1 / P2 issues, with a focus on proactive detection and resolution
• Drive the implementation of AI / ML-based monitoring and alerting systems to reduce incident influx and improve triaging speed
• Collaborate with cross-functional teams across Dev, Support, and Infrastructure to ensure seamless delivery and support
• Champion the use of Azure-native services and Pega platform capabilities to modernize legacy workflows
• Mentor junior engineers and foster a culture of operational excellence and continuous improvement
• Own and evolve the observability strategy using tools like Splunk, Azure Monitor, and custom telemetry
• Contribute to the design and development of automation scripts and tools to enhance system reliability and reduce manual toil
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and / or re-assignment to different work locations, change in teams and / or work shifts, policies in regard to flexibility of work benefits and / or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Qualifications - External

Required Qualifications :

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.